Digital Markets - CRM Product Manager - Vice President

JPMorgan Chase & Co. • New York, NY

2d

About The Position

As a Product Manager, Vice President within Digital Markets, you will join a dynamic team supporting the Markets CRM platform. In this role, you will take ownership of the product backlog, lead sprint planning, and drive the delivery of innovative workflows and solutions that enhance client engagement and operational efficiency across the firm. You will collaborate closely with cross-functional partners, including technology, research, sales, compliance, and data teams, to ensure seamless rollout and adoption of new deliverables, while maintaining a strong focus on user retention and product KPIs. You will have a proven track record in product, with hands-on experience in Agile and Jira, and a strong understanding of financial markets and products. You will leverage your analytical skills to interpret data, build value-add workflows, and identify opportunities for continuous improvement.

Requirements

• Minimum 3 years of experience in Product Management, with a strong track record of delivering successful products.
• In-depth understanding of the Markets business. Experience in working in Finance is a must.
• Strong technical abilities, with experience in defining and delivering core platform workflows.
• Proven ability to manage complex products and deliver results in a fast-paced environment.
• Strategic thinker with a customer-centric approach to product development. Ability to understand users' needs and drive continuous product innovation.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• High performer with a proactive, results-driven mindset and a commitment to delivering quality outcomes.
• Hands-on experience in Agile and Jira.
• Strong understanding of financial markets and products.

Nice To Haves

• Experience in CRM systems.
• Familiarity with AI/LLM frameworks

Responsibilities

• Lead sprint planning sessions, working with cross-functional teams to allocate capacity, set objectives, and drive timely delivery of key workflows and enhancements.
• Collaborate with technology, research, sales, compliance, and data office teams to gather requirements and ensure successful rollout and integration of new workflows and deliverables.
• Partner with the senior Product Manager and broader product team to understand the overall product strategy, ensuring that all deliverables align with the bigger picture and support strategic objectives.
• Oversee the migration and integration of legacy systems, ensuring seamless transitions and minimal disruption for users.
• Analyse user data and feedback to identify opportunities for workflow improvement and drive actionable insights for the team.
• Develop and execute communication plans, including demos, training sessions, and user engagement initiatives to support adoption and user satisfaction.
• Ensure product KPIs are met, including successful rollout of deliverables to users and driving high levels of user retention and engagement.
• Maintain high standards of data quality, compliance, and governance across all product deliverables.
• Identify process improvements and drive change to optimize team performance and product outcomes.

Benefits

• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed