CRM & Power Platform Data Engineer

City of New York•New York City, NY

4d•Hybrid

About The Position

The NYC Department of Finance (DOF) is seeking a CRM & Power Platform Data Integration Engineer to join the Finance Information Technology (FIT) Division, specifically within the Customer Engagement & Collaboration Technology Unit. This role is crucial for designing, building, and supporting the department's computer systems, with a focus on enhancing customer interaction and internal collaboration technologies. The selected candidate will leverage CRM and the Power Platform to develop secure data applications and integration solutions that address business challenges, improve revenue collection, and elevate the customer experience. The position reports to the Senior Director of Customer Engagement & Collaboration Technology.

Requirements

Must have a permanent Computer Systems Manager Civil Service title or be permanent in a comparable Civil Service title eligible for a 6.1.9 title change.
Include Employee Identification Number (EIN) when applying.
Indicate permanent Civil Service title in the cover letter.
A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services.
At least eighteen (18) months of IT experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.
OR A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described above.
OR A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described above.
OR A satisfactory combination of education and experience equivalent to the above.
All candidates must have at least a four-year high school diploma or its educational equivalent and at least three (3) years of IT experience as described above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required IT experience on the basis of 30 semester credits for six (6) months of the required experience.
Graduate credits in computer science may be substituted for a maximum of one (1) year of the required IT experience on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience.
Undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity.

Nice To Haves

Experience with Microsoft Dynamics CRM
Experience with Microsoft Power Platform
Experience with data integration solutions
Experience with enterprise ALM processes
Experience with SQL Server Reporting Services (SSRS)

Responsibilities

Contribute to team performance and customer service delivery through hands-on requirements gathering, design, development, implementation, and support of secure data apps and integration solutions.
Leverage CRM and the Power Platform and related technology to build agile, secure, and robust data integrations and apps to solve business challenges, raise revenues, and serve customers.
Configure and develop enterprise data interfaces and apps that may be repurposed for future business needs and reduce app development cycle times/cost.
Build agile, technical proof of concepts for first-of-a-kind, unknown, or complex situations.
Work with enterprise ALM process across all build environments within the Microsoft Dynamics CRM and Power Platform data space.
Practice continuous improvement by staying informed of technology updates and Microsoft's roadmap to review and recommend enhancements to existing data integrations, apps, and technology.
Liaise with Business Division data analysts to guide the development of customer-facing solutions that provide service and generate revenue, while also aggregating data for customer insights and future business decisions.
Maintain the integrity of existing and new integrations, such as integrating Dynamics data exchanges with various systems of record, building integrations with SharePoint for document storage, creating and monitoring error notifications, and conducting routine wellness checks and reconciliation work.
Share specialist knowledge in relevant technologies, applying this knowledge in the creation of effective solutions with technical colleagues and business stakeholders.
Monitor and support data connections and apps and resolve any issues across all new and existing CRM and Power Platform integrations.
Interact with Microsoft and other third-party vendors, relaying data problems/errors for timely resolution, communicating necessary changes/updates, and managing implementation.
May serve as backup to other IT staff on other significant agency-wide and/or division-specific IT activities as appropriate.
Document and maintain documentation of all Dynamics development and integration solutions.
Create custom reports using SQL Server Reporting Services (SSRS) or similar technology.
Create and administer plug-ins for enhancing workflows and processes.
Perform other duties within scope as assigned.