CRM Manager

Inspira Education•New York, NY

8d•Onsite

About The Position

Inspira Education Group is seeking a CRM Manager to help scale and strengthen its revenue operations systems and processes. The role partners with revenue operations leadership and collaborates with marketing, sales, and student success teams to improve efficiency as the company grows globally. The position works hands-on in HubSpot to support direct-to-consumer sales motions, reporting, and day-to-day execution across teams. The CRM Manager will help scale Inspira’s revenue funnel by improving processes, enabling teams with appropriate tools and data, and contributing actionable business insights. This is a hands-on role suited to a detail-oriented, proactive problem-solver with a bias toward action and continuous improvement. The position requires working in person five days a week at the company’s NYC-based office.

Requirements

At least 2 years of experience in business, sales operations, success operations, or a similar role.
Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives.
Bachelor’s degree required.
Strong knowledge and understanding of sales and customer success disciplines.
Solid functional understanding of HubSpot CRM, with robust experience creating and maintaining reports and dashboards.
Excellent analytical thinking skills, including the ability to break down ambiguous problems and identify effective solutions.
Exceptional verbal and written communication skills and strong organizational abilities.
Strong problem-solving and troubleshooting skills, including the ability to escalate issues and roadblocks as necessary.
Commitment to driving actionable outcomes and results.
Ability to balance measurable outcomes with empathy for people, customers, and the business.
Flexible, proactive team player who is willing to take a hands-on approach.
Ability to work effectively with diverse personalities.

Nice To Haves

Master’s degree.
Experience in a startup environment and demonstrated ability to work within a scaling team, ideally one with fewer than 50 employees.
Project or program management experience.

Responsibilities

Collaborate with sales, marketing, and operations teams to enhance operational excellence and business rigor.
Define, develop, and implement support systems and scalable processes for sales, marketing, and student success.
Work with stakeholders and cross-functional teams to understand operational needs and improve existing workflows.
Educate sales, marketing, and student success teams about process changes and system updates, supporting change management.
Find simple, scalable solutions to day-to-day process challenges.
Ensure data accuracy in HubSpot CRM.
Lead attribution infrastructure, including UTM tracking, Google Analytics, and advertising platforms.
Integrate platforms such as GTM, GA4, and HubSpot.
Integrate third-party tools, such as webinar tools and Outgrow, with GTM, GA4, and HubSpot.
Write and maintain documentation for operational processes.
Prepare ad hoc analyses and participate in special projects as needed.
Create and maintain reports and dashboards that facilitate quick decision-making at scale.
Drive process improvement, adoption, and effectiveness throughout the sales process.