CRM Manager

9Rooftops • Pittsburgh, PA

2d

About The Position

9Rooftops is seeking a CRM Manager to lead CRM strategy and execution across our client portfolio. In this role, you'll align data-driven marketing with client business goals to drive customer engagement and measurable outcomes, serving as the strategic and technical lead for lifecycle marketing programs.

Requirements

• 5+ years of CRM and marketing automation experience, specializing in lifecycle marketing, technology implementation (e.g., HubSpot, Salesforce, Braze), and campaign optimization
• Demonstrated experience ensuring compliance with data regulations (CAN-SPAM/GDPR) and maintaining clean, accurate data across CRM ecosystems
• Proven track record managing client relationships and translating business needs into CRM strategy
• Experience leading cross-functional teams including developers, analysts, and strategists
• Strong communication skills are essential, with the ability to translate complex CRM strategies for both technical teams and non-technical stakeholders, fostering alignment and transparency.
• Sharp attention to detail
• Excellent time management across concurrent programs and platforms
• Strategic thinking grounded in business acumen and performance-driven decision-making.

Responsibilities

• Leads CRM strategy and execution, aligning data-driven marketing with client goals to drive customer engagement and measurable business outcomes.
• Manages multiple CRM programs and campaigns simultaneously, ensuring timely deployment, testing, and reporting across platforms.
• Maintains precision in data workflows, personalization logic, and CRM ecosystem configurations.
• Partners directly with clients to understand their business needs, offering strategic CRM solutions that improve retention and ROI.
• Leads cross-functional collaboration with developers, analysts, and strategists to execute campaigns and maintain CRM systems.
• Provides thought leadership on CRM and MarTech trends, guiding clients on long-term data, personalization, and AI-driven strategies.
• Drives business outcomes through performance measurement, conversion optimization, lifecycle value enhancement, and A/B testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed