CRM Manager – Email Marketing

Fanatics•Conshohocken, PA

19h•Hybrid

About The Position

The CRM Manager is responsible for leading the email marketing channel, requiring an autonomous self-starter who makes data-driven decisions and drives measurable business results. The ideal candidate will be an experienced CRM professional who demonstrates the ability to manage comprehensive email marketing programs with exceptional attention to detail and the capability to deliver clear, compelling messages that drive customer engagement and revenue growth. This role will define and champion highly personalized content experiences for our known customers while driving a customer-first mindset. The successful candidate will work collaboratively with internal stakeholders and external partners to meet the objectives of the broader business while maintaining operational excellence in a fast-paced retail commerce environment.

Requirements

Bachelor's degree in business, marketing, communications, related field or equivalent experience required
4+ years of demonstrated experience in CRM/email marketing, marketing/advertising agency experience, e-commerce, multi-channel retail, or digital marketing
Proven track record of success in meeting or exceeding revenue goals through email marketing initiatives
Demonstrated ability to handle large volumes of marketing campaigns and complex segmentation strategies simultaneously
Proven expertise in setting up and analyzing A/B tests specific to email marketing optimization
Strong analytical mindset with passion for data-driven decision making and performance optimization
Exceptional attention to detail with ability to manage multiple campaigns without compromising quality
Ability to write, edit, and optimize email copy with strong understanding of direct response copywriting principles
Strong interpersonal skills with proven ability to communicate effectively with diverse stakeholders
Excellent written and verbal communication skills with ability to present complex data insights to non-technical audiences
Strong project management capabilities with experience managing multiple seasonal campaigns and product launches simultaneously
Ability to establish and build productive relationships both internally and externally while communicating effectively across the organization
Understanding of retail merchandising cycles and promotional calendar management

Responsibilities

Drive development of comprehensive email go-to-market calendars across seasonal product categories, product launches, promotional events, hot markets, and corporate/cross-brand initiatives
Plan and implement email marketing strategies focused on improving key performance indicators including content personalization, visit rates, conversion optimization, list growth, and revenue growth
Manage high-volume daily campaign delivery ensuring flawless execution and optimal deliverability across all customer segments
Foster compelling storytelling to create dynamic, engaging, and authentic brand experiences that successfully reflect our mission to become a beloved brand
Oversee the email briefing process, ensuring clear, actionable guidance is provided to creative teams to achieve engaging storytelling while embedding branding principles and personalization at scale
Collaborate with brand marketing teams to ensure email content aligns with overall brand voice, seasonal campaigns, and product messaging strategies
Craft and execute comprehensive experimentation roadmaps including landing page optimization, creative testing, audience segmentation, subject line optimization, and send time testing
Implement advanced A/B and multivariate testing strategies to continuously optimize email performance and drive revenue growth
Utilize predictive analytics and machine learning capabilities to enhance personalization and customer targeting
Work in close partnership with CRM Operations team to ensure campaigns are built, tested, and executed accurately, effectively, and on schedule
Partner with business management and merchandising teams to align email content with strategic initiatives, inventory management, pricing strategies, and promotional calendars
Coordinate with customer service teams to ensure consistent messaging across all customer touchpoints
Lead multiple projects concurrently while providing regular performance monitoring and updates to CRM team, business management, and cross-functional partners
Perform real-time and periodic ad hoc analyses to evaluate channel performance, identify optimization opportunities, and provide actionable insights