CRM IT Product Owner - US Oncology
About The Position
We are looking for a hands-on CRM Product Owner to drive the technical execution of our U.S. Oncology digital engagement tools. In this role, you’ll be the "engine room" of our digital transformation, focusing on the build and maintenance of a seamless, data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing, local solutions that ensure life-saving treatments reach the right people. You will be at the forefront of the agentic era of CRM, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.
Requirements
- Bachelor’s Degree or equivalent experience
- 5+ years of experience in CRM or related Customer Engagement processes.
- Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, specifically configuring Data Cloud and Marketing Cloud.
- Proficiency in RESTful API design and Event-Driven Architecture (EDA) using tools like MuleSoft or Kafka.
- Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines.
- Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.
Nice To Haves
- Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).
- Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations).
- Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).
- Experience managing "Managed Services" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.
Responsibilities
- Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
- Support the deployment of Agentforce pilots to automate customer interactions and boost field force productivity.
- Execute the technical strategy for omnichannel journeys, ensuring Data Cloud triggers real-time, personalized actions for field reps in the CRM.
- Develop and maintain API-first and event-driven integrations between Salesforce and oncology-specific data sources like claims and EHR feeds.
- Lead a squad of engineers through daily Scrum/Kanban activities, conducting code reviews and enforcing DevSecOps standards (CI/CD, automated testing).
- Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations.
Benefits
- short-term incentive bonus opportunity
- equity-based long-term incentive program
- retirement contribution
- commission payment eligibility
- qualified retirement program [401(k) plan]
- paid vacation and holidays
- paid leaves
- health benefits including medical, prescription drug, dental, and vision coverage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
