CRM Integration Specialist II/Sr

Novalink Solutions LLC•Madison, WI

About The Position

The Department of Safety and Professional Services (DSPS) seeks a senior Salesforce developer to support application modernization projects. The role designs, develops, tests, improves, and maintains two Salesforce environments and workflows supporting licensing, permitting, and inspection processes. It also supports data integrations and provides Salesforce API consulting for current and expanded data sharing, with attention to security. The position reports to the DSPS IT Director and is part of the DOA DET DSPS Salesforce developer team. It collaborates with subject matter experts and developers to gather and manage requirements, translate business needs into technical functionality, support team members, maintain documentation, manage feature implementations, and monitor Salesforce environments. The specialist develops Salesforce functionality and custom business logic; builds Lightning Web Components and OmniStudio assets; supports Agentforce and Einstein AI capabilities; and configures Salesforce Chatter and Marketing Cloud. The role also handles application coding, testing, debugging, security remediation, WAF management, and security scanning and quality practices in CI/CD release processes. It participates in project communications and issue resolution, provides estimates, tracks work using Agile and DevSecOps frameworks, and leads vendor knowledge transfer during project handoffs.

Requirements

Bachelor's or associate degree in a specialty area, or 5–7+ years of experience in the field or a related area.
7+ years using Salesforce developer tools, including Apex Classes, Apex Triggers, and Visualforce, to develop custom business logic.
7+ years with Lightning Web Components, including JavaScript, HTML, CSS, and integration with Apex and Salesforce APIs.
7+ years with OmniStudio, including OmniScripts, FlexCards, Integration Procedures, and DataRaptors.
Working knowledge of Agentforce and Einstein AI, including agent topics, actions, and prompt configuration.
Working knowledge of Salesforce Chatter and Marketing Cloud, including journeys, email and SMS communications, and subscriber data management.
Experience with Salesforce security configurations, including profiles and permission sets.
Familiarity with government permitting, licensing, and inspection workflows and Salesforce objects.
Knowledge of Salesforce reports, dashboards, data, and system management.
Knowledge of software development best practices for lifecycle, security, performance, maintenance, and quality assurance.
Experience using Agile management tools.
Working knowledge of security frameworks and implementations.
Experience managing and tuning Web Application Firewalls, including rule configuration, traffic analysis, and false-positive reduction.
Experience remediating Salesforce security findings (SI2), including reviewing and fixing vulnerable Apex, Visualforce, and Lightning code.
Working knowledge of DevSecOps practices and tools, including CI/CD pipelines, static code analysis, and security scanning.
Working knowledge of integrations and REST APIs.
Strong attention to detail and ability to multitask and prioritize tasks.
Excellent troubleshooting skills.
Current Salesforce certifications with a technical focus.

Responsibilities

Analyze and define specifications, and develop Salesforce functionality for current and future business functions.
Design, develop, and maintain Lightning Web Components and OmniStudio assets, including OmniScripts, FlexCards, Integration Procedures, and DataRaptors.
Configure and support Agentforce agents and related Einstein AI capabilities, including topics, actions, prompts, and grounding data, while observing security, privacy, and responsible AI practices.
Configure and support Salesforce Chatter and Marketing Cloud for collaboration and targeted, compliant communications.
Support system integrations, data management, and security.
Follow approved lifecycle methodologies; document, code, and test applications; and resolve technical issues through debugging, research, and investigation.
Communicate project updates, issues, and risks to the team.
Build stakeholder and project-team relationships for technical resources, architecture reviews, project direction, and risk management.
Provide written work estimates for reviews and presentations.
Participate in issue review and resolution meetings with business teams.
Identify opportunities to improve performance, security, or system simplicity.
Manage and tune the Web Application Firewall protecting DSPS Salesforce applications and portals, including rule creation, false-positive reduction, monitoring, and incident response.
Lead Salesforce security remediation, including tracking, prioritizing, and resolving SI2 findings with DOA DET security and agency stakeholders.
Review and remediate Salesforce Apex, Visualforce, and Lightning code vulnerabilities identified through static analysis and security scans.
Partner with DevSecOps to integrate security scanning, code quality gates, and automated remediation into CI/CD pipelines and release processes.
Track productivity using Agile and DevSecOps frameworks and project and issue management solutions.
Lead knowledge transfer with vendors during project handoffs.