CRM Developer / Administrator

Ocular Therapeutix•Bedford, MA

8h•Onsite

About The Position

Ocular Therapeutix, Inc. (NASDAQ:OCUL) is a biopharmaceutical company focused on the formulation, development, and commercialization of innovative therapies for diseases and conditions of the eye using its proprietary bioresorbable hydrogel-based formulation technology, ELUTYX™. Ocular Therapeutix has built a robust product pipeline of drug delivery solutions developed to reduce the complexity and burden of the current standard of care and position itself to become a leader in the ophthalmic space. Outside of the ophthalmic realm and behind the doors of our headquarters in Bedford, MA, we strive to build a strong culture where employees can flourish and achieve their career goals. We encourage out of the box thinking, cross-functional collaboration, and creativity.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or a related field required.
SFDC or Veeva CRM Platinum certification
Minimum of 4+ years’ experience in configuring, customizing, maintaining, and supporting CRM applications
Strong communication and project management skills
Effective and efficient problem-solving skills
Self-starter with excellent analytical, inter-personal and critical thinking skills
Ability to multi-task and manage shifting priorities
Must be able to synthesize various, independently generated, data points into a cohesive analysis to provide recommendations to key stakeholders in IT, Sales leadership, and Commercial partners

Nice To Haves

Experience with SalesForce.com / Veeva CRM strongly preferred
Experience in the pharmaceutical industry strongly preferred

Responsibilities

Lead configuration, customization, maintenance, and support in the effective assessment, development, delivery, and usage of Ocular’s CRM application for Field Sales, Reimbursement and Medical teams.
Design, develop, deploy, provide end user support, and maintain dashboards, reports, user roles, security, profiles, workflow rules, etc. while integrating the team’s business needs into Veeva CRM.
Build, optimize, and maintain data pipelines between Veeva CRM/Salesforce and Ocular’s data warehouse.
Perform complex data migrations and improve system performance, user adoption, and best practices.
Maintain data integrity through influence and collaboration with Finance, IT, Commercial Operations, and proper field training of CRM usage/inputs.
Partner with Commercial Operations teams to provide analysis, recommendations, and support integration of all databases/programs impacted by these changes from these teams as they affect the field (e.g., for territory alignment and incentive compensation teams).
Gain alignment on appropriate reporting needs and ensure production/generation through Finance, IT or Commercial partners.
Coordinate and Assist Finance team with implementation and integration of Veeva CRM, Salesforce and other Commercial Operations activities.
Coordinate and/or provide KPI tracking for performance. Manage field-related inquiries regarding performance to plan, account assignments, sales plans, quarterly business reviews, etc.
Develop and monitor appropriate metrics as an “early warning system” to provide timely insights and influence corrective actions.
Assist with transition activities (CIA, MDM, Field Sales Reporting, CRM integration, etc.) to enhance adaptability with the field teams.
Collaborate on technology and data needs with identified stakeholders. Partner with Commercial Support teams to deliver on prioritized needs.
Work closely with Sales and Marketing leadership to understand changing regional, territory, and customer environment.
Improve current understanding, gap analysis of current field specific tools and processes through value stream mapping and adapting lean and/or best practice principles.
Perform other duties as required.