CRM & Data Analytics Administrator | Cleveland Browns

Legends Global•Berea, OH

5d•Onsite

About The Position

The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this historic moment in Northeast Ohio. The CRM Specialist will work as a member of the Data & Analytics team to help drive data strategy and actionable insights throughout the project. This critical role will be focused on the implementation, automation, maintenance, and innovation of the Microsoft Dynamics CRM system as it relates to Ticketing, Corporate Partnerships, Business-to-Business sales and general reporting. Additionally, this role will aid in the creation of digital marketing campaigns, sales pipeline management, audience segmentation, A/B testing and reporting.

Requirements

Bachelor’s degree in Business, Analytics, Mathematics, Computer Science, Statistics, or Sports Management.
2+ years of hands-on experience administering CRM platforms (preferably Microsoft Dynamics 365).
2+ years of experience designing CRM workflows, campaign execution, and sales pipeline management.
Proven proficiency building reports and visual dashboards using Tableau, Power BI, or Advanced Excel.
Candidates must be legally authorized to work in the United States on a permanent basis. The company does not provide employment-based visa sponsorship, including H-1B, TN, OPT/CPT support, EAD sponsorship, or green card sponsorship, for this position now or in the future.

Nice To Haves

Experience in professional sports, collegiate athletics, or live entertainment operations.
Working knowledge of SQL, Python, or SAS for data querying and audience segmentation.
Experience connecting CRM workflows with digital marketing and lead automation platforms.

Responsibilities

Administer Microsoft Dynamics CRM as tier-1 support, managing user access, sales pipeline flows, and lead generation routing.
Build and maintain automated reports and executive dashboards in Tableau, Power BI, and Dynamics.
Partner with digital marketing to execute targeted campaigns, audience segmentation, and A/B testing for ticketing and B2B sales.
Train sales and service staff on CRM best practices and enforce data hygiene and standardization standards.
Evaluate and integrate third-party CRM tools to enrich customer profiles and support cross-functional business processes.