CRM Coordinator

Mayo Clinic • Rochester, MN

3d

About The Position

Manages daily functions and processes related to the CRM system with regards to
the capabilities of the system, its functionality and utility, data stewardship,
documentation of processes, training of field staff and support for computer and
mobile devices. Is a liaison and subject matter expert who can recognize
problems, formulate solutions and implement change in coordination with the CRM
System Administrator and Leadership goals. Builds credibility and rapport with
internal Mayo teams to make improvements and resolve issues. Will lead
collaborations to improve and test functionality of the CRM System. Responsible
as a secondary backup to the CRM System Administrator and provides auxiliary
assistance in times of necessity. The CRM Coordinator initiates proper action
and communication. Must be comfortable with data repository systems and
understand the complexities of documentation of client relations management.
Demonstrates a high level of competence and confidence and has the ability to
work under pressure. Is able to navigate sensitive and/or contentious projects
while maintaining good working relationships. Will provide leadership in a team
environment while supporting complex activities and projects related to managing
and maintaining the client data of the Mayo Clinic Laboratory reference
laboratory business.

Requirements

• Comfortable with data repository systems
• Understand the complexities of documentation of client relations management
• Demonstrates a high level of competence and confidence
• Ability to work under pressure
• Able to navigate sensitive and/or contentious projects while maintaining good working relationships
• Provide leadership in a team environment while supporting complex activities and projects related to managing and maintaining the client data

Responsibilities

• Manages daily functions and processes related to the CRM system
• Data stewardship
• Documentation of processes
• Training of field staff
• Support for computer and mobile devices
• Liaison and subject matter expert
• Recognize problems, formulate solutions and implement change
• Builds credibility and rapport with internal Mayo teams
• Lead collaborations to improve and test functionality of the CRM System
• Secondary backup to the CRM System Administrator
• Initiates proper action and communication

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed