CRM Coordinator

Mayo Clinic • Rochester, MN

3d

About The Position

Manages daily functions and processes related to the CRM system with regards to the capabilities of the system, its functionality and utility, data stewardship, documentation of processes, training of field staff and support for computer and mobile devices. Is a liaison and subject matter expert who can recognize problems, formulate solutions and implement change in coordination with the CRM System Administrator and Leadership goals. Builds credibility and rapport with internal Mayo teams to make improvements and resolve issues. Will lead collaborations to improve and test functionality of the CRM System. Responsible as a secondary backup to the CRM System Administrator and provides auxiliary assistance in times of necessity. The CRM Coordinator initiates proper action and communication. Must be comfortable with data repository systems and understand the complexities of documentation of client relations management. Demonstrates a high level of competence and confidence and has the ability to work under pressure. Is able to navigate sensitive and/or contentious projects while maintaining good working relationships. Will provide leadership in a team environment while supporting complex activities and projects related to managing and maintaining the client data of the Mayo Clinic Laboratory reference laboratory business. This position is not eligible for sponsorship/we will not transfer or sponsor a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the role required.

Requirements

• Master's in business, healthcare, laboratory, science or finance and three years of related experience; OR Bachelor's in above field and five years of experience
• Must be able to demonstrate leadership skills and understanding
• Excellent human relation skills with developed written and verbal communication
• Ability to manage several projects or tasks simultaneously
• Ability to exercise appropriate judgment when prioritizing projects

Nice To Haves

• Knowledge of the Department of Laboratory Medicine and Pathology as well as MCS Operations is desirable.
• Work is self-directed so must be able to take initiative and work independently.
• Advanced data management skills in creating, modifying, testing and analysis of the CRM functionality is helpful.

Responsibilities

• Manages daily functions and processes related to the CRM system
• Data stewardship
• Documentation of processes
• Training of field staff
• Support for computer and mobile devices
• Liaison and subject matter expert
• Recognize problems, formulate solutions and implement change
• Builds credibility and rapport with internal Mayo teams
• Lead collaborations to improve and test functionality of the CRM System
• Secondary backup to the CRM System Administrator
• Initiates proper action and communication
• Leadership in a team environment while supporting complex activities and projects

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees