CRM Consultant

TEKsystems•Chesterfield, MO

3d•Hybrid

About The Position

The MarTech CRM Consultant acts as the primary bridge between business stakeholders and technical delivery teams. This role is responsible for discovery, requirements documentation, governance, and value realization across the MarTech ecosystem.

Requirements

3–7 years of experience as a Business Analyst in MarTech, Marketing Ops, or SaaS environments.
Strong experience with requirements gathering, process mapping, and user testing.
Working knowledge of marketing automation platforms and data flows.
Excellent stakeholder communication and facilitation skills.
Business analysis
Crm
work alongside Hubspot implementation specialist, implementation specialist, and working with the business to identify requirements and use cases.

Responsibilities

Facilitate discovery sessions with Marketing, Communications, Events, and Digital teams.
Translate business needs into business requirements, user stories, and acceptance criteria.
Produce process maps, data mappings, and functional documentation.
Serve as Business Analyst and functional owner for tools such as HiHello, Typeform, Canva, and related SaaS platforms.
Define and document standards for templates, access, usage, and governance.
Evaluate enhancement requests for feasibility, impact, and roadmap alignment.
Lead and coordinate User Acceptance Testing.
Validate delivered solutions against acceptance criteria.
Measure adoption, usage, and business impact post-implementation.
Partner with stakeholders to define AI use cases, benefits, and success metrics.
Document AI requirements, risks, guardrails, and governance considerations.