Systems Analyst

Price Industries Limited•Winnipeg, MB

About The Position

We are seeking a dynamic and technically proficient CRM Business Systems Analyst to support our enterprise-wide Salesforce implementation. In this role, you will play a pivotal part in shaping our CRM environment by connecting business needs with platform capabilities, collaborating across departments, coordinating with vendors, and ensuring the solution is scalable, efficient, and aligned with our long-term vision. This position is key to delivering a successful CRM transformation that enhances customer engagement and sales productivity.

Requirements

A minimum of 5 years of experience in systems analysis, business analysis or related roles, with at least 3 years working directly on Salesforce CRM projects.
Hands-on exposure to Salesforce system implementation or migration, ideally within Sales Cloud or similar environments.
Prior involvement in data validation during CRM go-lives and collaboration with external service providers or consultants.
Degree or diploma in Information Technology, Computer Science, Business Systems, or a comparable field.
Experience configuring Salesforce (e.g., Flows, Page Layouts, Reports & Dashboards).
Proficiency in Excel for data review and cleanup tasks.
Familiarity with tools for mapping and documenting business processes (e.g., Lucidchart, Visio).
Understanding of integration principles and experience working alongside middleware or API integration teams.
Proven ability to analyze business processes and align system solutions with operational goals.
Strong interpersonal and written communication skills; able to convey technical solutions to non-technical users.
Detail-oriented with strong organizational and time management skills.
Comfortable managing competing priorities in a project-based, fast-paced environment.
Collaborative mindset with the ability to build trust across departments and external vendors.

Nice To Haves

Salesforce certifications (e.g., Salesforce Administrator, App Builder, Business Analyst) are strongly preferred.
Additional credentials in project coordination (e.g., CAPM, Agile fundamentals, PMP) are an asset.

Responsibilities

Lead discovery and analysis efforts with Sales, Marketing, and Service teams to fully understand existing CRM-related processes and identify improvement areas. Your insights will inform how Salesforce is configured and rolled out.
Convert user inputs into detailed functional and non-functional requirements and solution designs, specifying how Salesforce features—such as flows, automation, custom objects, and validations—should operate to meet business goals.
Map out workflows and CRM journeys in formats that are clear and actionable for both technical teams and end-users. Utilize tools such as Lucidchart or Visio to visualize key interactions like lead routing, opportunity stages, and customer onboarding.
Act as the internal lead working closely with Salesforce implementation partners or consultants. Track deliverables, monitor vendor timelines, and ensure partner output is aligned with business expectations.
Work alongside project teams to prepare for and execute data migration efforts, validating field mapping, and performing spot checks to confirm accuracy and completeness across key Salesforce records.
Collaborate in developing test scenarios and executing functional and UAT cycles. Help diagnose issues during testing and verify resolution of defects to ensure a stable rollout.
Develop instructional materials, organize practical training sessions, and serve as a knowledgeable resource during and after go-live. Monitor adoption trends and provide hands-on support as users begin working in the live environment.
Post-deployment, gather feedback and usage metrics, and coordinate with business units to evaluate enhancement requests. Recommend improvements that align with evolving business needs and Salesforce platform capabilities.
Contribute to conversations around integration design between Salesforce and other systems such as ERP, email platforms, or customer support tools.
Ensure information flows are clean and traceable.
Keep a comprehensive record of requirements, decisions, process designs, test plans, and configuration outcomes. Provide timely updates to stakeholders and project leads on progress, roadblocks, and technical dependencies.

Benefits

Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
Telus Health Virtual Care - All employees and their families have free access to top medical professionals when they need advice or a second opinion.
PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward.
Personal and Professional Development - We are committed to helping you reach your potential through training and education.
Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
Our convenient Price Café offers free Tea and Coffee.