CRM & Assessment Specialist (Internal Applicants Only)

Virginia Commonwealth University•Richmond, VA

1d•Hybrid

About The Position

Reporting to the inaugural Director of the VCU Academic Internships Office in VCU’s University College, the CRM & Internship Assessment Specialist will lead the development and continuous improvement of systems that track, assess, and strengthen academic internship experiences. This role is responsible for building and managing internship-related databases and tracking systems, monitoring placement documentation and outcomes, and supporting assessment efforts that inform strategic decision-making and program improvement. The position combines data management, reporting, assessment coordination, and systems development to support the Academic Internships Office in scaling high-quality, credit-bearing internship experiences across undergraduate programs.

Requirements

Bachelor’s degree from an accredited institution in Data Analytics, Information Systems, Business Administration, Social Sciences, Higher Education Administration, or a related field; or an equivalent combination of education, training, and experience.
Minimum of 2–3 years of professional experience managing data systems, databases, or Customer Relationship Management (CRM) platforms (e.g., Salesforce, TargetX, Slate, or similar).
Strong organizational skills with attention to detail for financial documentation and reporting
Demonstrated experience collecting, cleaning, analyzing, and reporting on complex data sets.
Experience developing, distributing, and analyzing basic assessment tools, such as surveys, feedback forms, or evaluations.
Proficiency in MS Office (Word, Excel, PowerPoint) and Google Suite)
Excellent written and verbal communication skills, with the demonstrated ability to translate technical data trends into clear, actionable summaries or presentations for non-technical stakeholders.
Ability to manage multiple priorities and meet deadlines
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU

Nice To Haves

Experience with grant reporting, fiscal management, and/or data collection and reporting; Smartsheets experience preferred
Knowledge of the VCU’s strategic plan, mission, vision, values, and administrative practices
Familiarity with VCU systems such as Banner, Navigate, RealTime, etc.

Responsibilities

Develop and maintain databases and tracking systems that support employer partnerships, student placements, internship participation, and related office operations.
Manage CRM processes that track student progression, employer engagement, internship approvals, and placement outcomes.
Establish protocols for accurate data entry, maintenance, and reporting across office functions.
Support integration and organization of internship-related records, documentation, and workflows.
Analyze internship participation data, placement trends, and program outcomes to support office planning and decision-making.
Create interactive dashboards, reports, and visual summaries for leadership, staff, and campus stakeholders.
Produce regular reports related to internship participation, employer engagement, and student outcomes.
Identify trends, gaps, and opportunities that support strategic growth and continuous improvement.
Develop and manage assessment tools related to academic internships, including student surveys, employer/partner evaluations, and other feedback instruments.
Coordinate assessments of internship quality and support the collection of feedback from students, employers, and academic units.
Assist in interpreting assessment findings and recommending improvements to office practices, partnership models, and student support systems.
Support annual reporting and evaluation efforts related to internship effectiveness and impact.
Monitor placement documentation, approvals, and completion records to ensure consistency and accuracy.
Support quality assurance efforts by tracking required internship documentation and assessment timelines.
Collaborate with office staff to improve systems, processes, and reporting practices that strengthen office operations.
Plan and develop project scope.
Coordinate all activities for the academic internship data collection initiatives to ensure objectives are accomplished within prescribed grant funding parameters.
Monitor project progress and set deadlines.
Communicate regularly and keep the team up-to-date on project progress, and report any delays in a timely fashion.
Performs other relevant duties as assigned.