CRM Architect
About The Position
We're Concentrix, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. The Concentrix Technical Products and Services team is the driving force behind our transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients, achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a seasoned Senior D365 CRM Architect to lead the end-to-end design, implementation, and optimization of Microsoft Dynamics 365 CE (Customer Engagement) solutions. The ideal candidate will have deep expertise in Dynamics 365 CRM modules, Power Platform, and Azure integration, with a proven track record of delivering enterprise-grade CRM solutions that align with strategic business goals.
Requirements
- 8+ years of experience with Microsoft Dynamics CRM / D365 CE, including multiple full-cycle implementations.
- Strong understanding of Power Platform (Power Apps, Power Automate, Dataverse).
- Expertise in data modeling, integrations (Azure Logic Apps, APIs), and security models in D365.
- Hands-on experience with Dynamics SDK, JavaScript, C#, and custom plugin development.
- Experience with CI/CD for D365 using Azure DevOps.
- Excellent communication, leadership, and stakeholder management skills.
Nice To Haves
- Microsoft Certified: Power Platform Solution Architect Expert or equivalent certifications.
- Experience integrating with ERP systems (e.g., Dynamics 365 Finance & Operations).
- Knowledge of Dynamics 365 Customer Insights, Omnichannel, or Voice of the Customer.
- Background in industries such as finance, healthcare, or public sector is a plus.
Responsibilities
- Serve as the lead architect for D365 CRM implementations, upgrades, and integrations.
- Design scalable, secure, and performance-optimized D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules.
- Translate complex business requirements into robust architectural designs and solution blueprints.
- Oversee solution configuration, customizations (including plugins, workflows, Power Automate), and data migrations.
- Provide technical leadership and guidance to delivery teams including developers, consultants, and testers.
- Collaborate with stakeholders across IT, business units, and external vendors.
- Drive governance around D365 customizations and Power Platform components.
- Ensure adherence to company best practices and enterprise architecture standards.
- Lead performance tuning, code reviews, and quality assurance efforts.
- Stay current on D365 roadmap and recommend new capabilities where appropriate.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
