CRM Analyst: Office of the Provost - UTK

University of Tennessee•Knoxville, TN

1d•$75,000 - $85,000•Onsite

About The Position

The CRM Business Analyst will primarily focus on the ongoing support of the campus Salesforce CRM platform. The CRM Analyst will be a subject matter expert for the division with regards to best use of the campus Salesforce CRM. In collaboration with technical support teams, the CRM Analyst oversees the ongoing configuration, support, maintenance, and improvement of the Salesforce CRM for the university. This position demonstrates a high degree of initiative and commitment to expanding skills and expertise via self-study, working/mentoring with colleagues, and internal and external training. This role must be able to work on administrative tasks on their own and may initiate analysis phases of application support. Position will work in close collaboration with the divisions of Student Life, Enrollment Management, and Student Success as well as the Office of Information Technology CRM Support team.

Requirements

Subject matter expertise in Salesforce CRM.
Ability to work independently on administrative tasks.
Ability to initiate analysis phases of application support.
Strong collaboration skills.

Nice To Haves

Commitment to expanding skills and expertise via self-study, working/mentoring with colleagues, and internal and external training.

Responsibilities

Ongoing support of the campus Salesforce CRM platform.
Serve as a subject matter expert for the division regarding the best use of the campus Salesforce CRM.
Oversee the ongoing configuration, support, maintenance, and improvement of the Salesforce CRM in collaboration with technical support teams.
Demonstrate initiative and commitment to expanding skills and expertise through self-study, working/mentoring with colleagues, and internal/external training.
Work on administrative tasks independently.
Initiate analysis phases of application support.
Collaborate closely with the divisions of Student Life, Enrollment Management, and Student Success, as well as the Office of Information Technology CRM Support team.