CRM Administrator

University of St Thomas•Saint Paul, MN

1d•$64,500 - $73,000

About The Position

The University of St. Thomas invites qualified candidates to apply for a CRM Administrator position within Innovation & Technology Services (ITS). The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.

Requirements

BA/BS with an emphasis in Computer Science/QM, Information Systems, Software Development, Software Management or related field.
Current Salesforce Administrator Certification.
Two (2) or more years of experience as a Salesforce Administrator.
Ability to conduct analysis of business processes, information flow, associated reporting needs, and application integration in support of customer needs.
Understanding of Salesforce backend development toolset including Salesforce Object Query Language (SOQL), process builder, flow automation builder, OmniStudio, Apex classes and triggers, Visualforce, and Lightning Web Components.

Responsibilities

Manage the Enterprise CRM (Constituent Relationship Management) system and product ecosystem.
Assist with the design, development, testing, deployment, and support of the CRM system, ensuring its security and integrity.
Provide technical guidance and mentorship to student interns, delegated administrators, and developers.
Collaborate with business stakeholders and users to gather, analyze, and document requirements and translate them into Salesforce solutions.
Execute assigned monthly sprint stories, with weekly stakeholder updates recorded within Jira.
Troubleshoot errors and client tickets by conducting thorough debugging, profiling, and system log analysis.
Create, maintain, and document Salesforce configuration and declarative development, including custom fields, custom objects, lightning page layouts, list views, reports, dashboards, formula fields, validation rules, user permissions, and governance.
Explore new Salesforce features that can enhance student services, experience, and operational efficiency and propose them to the team.
Act as Product Owner for assigned Salesforce tool suite add-ons, managing access, training, documentation, security, data management, upgrade management, and serving as a subject matter expert.
Manage user creation, roles, profiles, permission sets, and license allocations.
Oversee the day-to-day maintenance and configuration of multiple Salesforce environments (production, staging, sandboxes).
Follow CRM Release Processes for regular Salesforce releases, ensuring new features are evaluated, configured, and tested before deployment.
Manage and complete user tickets in a timely manner.
Translate technical concepts into clear, actionable insights for non-technical stakeholders.
Conduct detailed needs analyses, user interviews, and feasibility studies for ITS projects.
Develop and maintain user stories within Jira for projects, aligning with monthly sprints.
Create comprehensive project documentation (business cases, functional specifications, user stories).
Provide training, documentation, and support to end-users.
Provide timely, clear, and professional updates to stakeholders regarding support tickets, project work, progress, timelines, risks, resolutions, and next steps.
Contribute to the Data Empowerment team to ensure quality, consistency, and compliance across customer data within the Salesforce ecosystem.
Help establish, maintain, and monitor data standards and processes.
Create automated data management processes within the Salesforce ecosystem.
Act as a key liaison with ITS integration, cloud, and data teams.
Promote and teach Master Data Management within the enterprise Salesforce ecosystem.