CRM Administrator

Refresco•Egypt Lake-Leto, FL

10d

About The Position

We are looking for a detail-oriented and proactive CRM Administrator to manage, optimize, and support our customer relationship management platform, Salesforce. In this role, you’ll ensure the CRM runs smoothly, empower teams with accurate data, and help drive better customer engagement through thoughtful configuration, reporting, and process improvements. You will also play a key role in partnering with our external implementation team as we deploy Salesforce.

Requirements

3-5 years of experience administering Salesforce
Strong understanding of CRM data structures, workflows, and automation tools
Experience supporting or participating in CRM implementations or system rollouts
Proficiency with reporting and dashboard creation
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to work with both technical and non-technical teams

Nice To Haves

Salesforce administrator certification
Experience with API integrations or middleware tools
Familiarity with SQL, Excel, or data visualization tools
Experience working with external consultants or implementation partners

Responsibilities

Work closely with external CRM implementation partners throughout the project lifecycle
Translate business requirements into clear, actionable specifications for implementation teams
Participate in solution design workshops, providing system knowledge and internal process context
Validate configuration, workflows, and integrations delivered by implementation partners
Support user acceptance testing (UAT) by developing test cases, coordinating testers, and documenting feedback
Ensure smooth knowledge transfer from implementation partners to internal teams
Assist in planning and executing data migration activities, including mapping, cleansing, and validation
Help manage project timelines, risks, and communication between internal stakeholders and implementation partners
Maintain day-to-day Salesforce operations, including user account management, permissions, and security settings
Configure fields, workflows, automations, dashboards, and page layouts to support business needs
Monitor system performance and troubleshoot issues to ensure platform stability
Oversee data integrity through regular audits, deduplication, and cleanup
Import, export, and transform data as needed for reporting or integrations
Establish and enforce data governance standards
Serve as the primary point of contact for Salesforce-related questions and technical support
Develop and deliver training materials, documentation, and onboarding sessions for new users
Partner with cross-functional teams to understand requirements and translate them into Salesforce solutions
Build and maintain dashboards and reports to support sales, marketing, and service teams
Analyze Salesforce data to identify trends, gaps, and opportunities for process improvement
Provide actionable insights that help drive customer engagement and business growth
Collaborate with stakeholders to streamline workflows and enhance user experience
Recommend and implement Salesforce best practices
Support integration projects with other business systems and tools

Benefits

Medical/Dental/Vision Insurance
Health Savings Accounts and Flexible Spending Accounts
Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
Short-term disability and long-term disability
Pet Insurance
Legal Benefits
401(k) Savings Plan with Company Match
12 Paid Holidays
Vacation Days and Paid Sick Time Off Days
Well-being Benefit
Discount and Total Reward Programs