Microsoft Dynamics CRM Administrator

Bryant & Stratton College Careers•Orchard Park, NY

1d•Onsite

About The Position

The MS Dynamics CRM Administrator is responsible for the planning, development, implementation, and maintenance of the Microsoft Dynamics CRM platform; aligned with the Colleges enrollment strategy and goals. The MS Dynamics CRM Administrator will also be the central point of contact; working with IT management, and the Colleges process owners to develop and document requirements and provide support to the College community.

Requirements

Bachelor's degree or higher in Information Systems, Business, or equivalent
3+ years administrating Microsoft Dynamics CRM.
Proficient in all Microsoft Office applications.
Ability to build relationships at all levels within the College

Nice To Haves

Higher Education industry experience a plus.
Relational database management including queries, reporting, and administration desired.
Previous experience with other software applications such as database and reporting programs preferred.
HTML and web development experience preferred

Responsibilities

Monitoring and management of the CRM system configuration
Work with process owners to develop new capabilities and refine existing processes.
Support, create and enhance Microsoft Dynamics workflows and customizations
Develop operational and management reporting and dashboards
Develop new forms and modify existing forms
Plan and conduct testing and system upgrades
Work with the IT team to facilitate integration with other systems
Collaborate with other IT members to manage the Azure environment
Create and configure MS Dynamics user accounts, security roles, entities, field level security & business units.
Conduct Quality Assurance and Acceptance Testing
Provide End User support through the helpdesk
Other duties as assigned