CRM Administrative Support Specialist - NBS

Nelnet • Lincoln, NE

55d • $30 - $36 • Hybrid

About The Position

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The CRM Administrative Support Specialist provides critical organizational and administrative support to the CRM Support Team while assisting with foundational CRM administration tasks. This developmental role ensures efficient intake and prioritization of requests, accurate documentation of decisions and tasks, and timely reporting of work status. By maintaining visibility into all moving pieces and contributing to basic CRM functions, this position enables the CRM Platform Manager to focus on strategic initiatives and platform optimization. This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week. Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Requirements

• Exceptional organizational and time-management skills.
• Strong collaboration and interpersonal communication.
• Proficiency in Microsoft 365 tools (Excel, Word, Teams, PowerPoint).
• Detail-oriented with ability to summarize complex information clearly.
• Ability to manage shifting priorities and multiple tasks.
• Accuracy in documentation and reporting.
• Work effectively with team members and stakeholders.
• Clear and concise verbal and written communication.
• Demonstrated willingness to learn CRM administration and grow into advanced responsibilities.
• Minimum 4 years administrative experience (CRM exposure preferred).
• Bachelor's degree preferred (or equivalent experience).

Responsibilities

• Capture and prioritize incoming requests, routing tasks to appropriate team members.
• Maintain comprehensive documentation of decisions, tasks, and open items.
• Prepare and distribute status reports and summaries for stakeholders.
• Assist with basic CRM administration tasks (e.g., updating records, running reports, monitoring data integrity).
• Support training and communication initiatives for CRM users.
• Serve as a communication bridge between the CRM Platform Manager and internal/external stakeholders.
• Provide administrative support to manage high-volume workflows effectively.

Benefits

• Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees