Critical Service Specialist

Emerson•Marshalltown, IA

11d

About The Position

The Critical Service Specialist joins Emerson’s Global Industry Sales Severe Service team as an expert in critical-service valve sizing and selection. The role provides technical support to the global sales network for challenging valve applications, including troubleshooting, product positioning, solution selling, and field issue resolution. It also addresses application-specific issues involving actuators, stroking speed, sound power calculations, and material compatibility. The specialist shares technical knowledge through industry publications, conference abstracts, customer visits, training, and technical seminars, and represents Emerson on industry boards and standards committees. The role collaborates with strategic product business units and mentors sales engineering teams through technical engagement and training. The ideal candidate acts quickly in changing situations, is results-oriented and detail-focused, communicates technical solutions confidently, and is eager to keep current with valve technology. A degree in engineering and five years of relevant experience are required. The role requires hands-on control valve sizing or product design experience, understanding of critical industry applications, teamwork and interpersonal skills, and openness to travel. U.S. work authorization is required; sponsorship is not provided.

Requirements

Engineering degree.
Five years of experience in an engineering, design, or technical sales role.
Hands-on experience with control valve sizing or product design.
Understanding of critical industry applications.
Experience working in teams.
Strong interpersonal skills.
Results-driven and detail-oriented approach.
Openness to travel.
Legal authorization to work in the United States; sponsorship is not provided.

Nice To Haves

In-depth knowledge of control valve technology.
Proven track record applying control valve solutions to critical applications, displacing competitors, and winning projects.
Experience using software tools and hand calculations for valve sizing, selection, and design.

Responsibilities

Provide application and technical support to global sales teams.
Perform in-depth valve sizing and selection and resolve field issues.
Serve as the main technical contact for Global Industry Sales teams on critical valve sizing and selection, product positioning, troubleshooting, and solution selling.
Address challenges involving actuator sizing, stroking speed requirements, sound power level calculations, and material compatibility.
Share technical knowledge through articles in industrial magazines and abstracts at industry conferences.
Represent Emerson on industry boards and standards committees.
Apply knowledge of industry codes and standards to valve sizing and selection.
Collaborate with strategic product business units on new products and their positioning in critical applications.
Engage with technical proposals and provide a technical tiering approach based on customer specifications.
Mentor sales engineering teams through technical engagement and application training.
Resolve field issues and understand how control valves affect overall systems.
Share solutions to technical challenges across the global sales network.
Present severe-service valve solutions to global customers through visits, training, and technical seminars.