Critical Service Specialist

Emerson•Marshalltown, IA

12d

About The Position

The Critical Service Specialist is an expert in critical-service valve sizing and selection on Emerson’s Global Industry Sales Severe Service team. The role supports the global sales network with technical guidance for difficult valve applications, including application support, troubleshooting, product positioning, solution selling, and field issue resolution. The specialist addresses challenges involving actuator sizing, stroking-speed requirements, sound-power calculations, material compatibility, industry codes and standards, and the effects of control valves on overall systems. The role also engages with strategic product business units on new products and their positioning in critical applications, and supports technical proposals with a tiered technical approach based on customer specifications. The position shares technical expertise through customer visits, training, seminars, industry publications, conference abstracts, industry boards, and standards committees. It also mentors sales engineering teams through technical engagement and application training, and shares solutions to technical challenges across the global sales network.

Requirements

Engineering degree and at least 5 years of experience in an engineering, design, or technical sales role.
Hands-on experience with control valve sizing or product design.
Understanding of critical industry applications.
Experience working in teams.
Strong interpersonal skills.
Results-driven and detail-oriented.
Willingness to travel.
Legal authorization to work in the United States; sponsorship will not be provided.

Nice To Haves

In-depth knowledge of control valve technology.
Proven track record of applying control valve solutions to solve critical applications, displace competitors, and win projects.
Experience using software tools and hand calculations for valve sizing, selection, and design.

Responsibilities

Provide application and technical support to global sales teams, including in-depth valve sizing and selection, field issue resolution, and critical-application guidance.
Address flow phenomena such as cavitation, noise, outgassing, two-phase flow, supercritical flow, and flow-induced vibration.
Serve as the main technical point of contact for Global Industry Sales teams on critical valve sizing and selection, product positioning, troubleshooting, and solution selling.
Address actuator sizing, stroking-speed requirements, sound-power-level calculations, and material compatibility challenges.
Share technical knowledge through articles in industrial magazines and abstracts at industry conferences.
Represent Emerson on industry boards and standards committees.
Understand industry codes and standards and their effects on valve sizing and selection.
Collaborate with strategic product business units to understand new products and their positioning in critical applications.
Engage with technical proposals and provide a technical tiering approach based on customer specifications.
Mentor sales engineering teams through technical engagement and application training.
Resolve field issues and understand how the control valve affects the overall system.
Engage the global sales network to share answers to technical challenges.
Present severe-service valve solutions to global customers through customer visits, training, and technical seminars.