Critical Repairs Initiative Coordinator

City of New York • New York, NY

1d • Onsite

About The Position

The Healthy Homes Unit, reporting to the Vice President of Healthy Homes, oversees operationalizing environmental hazard compliance efforts. The Office of Mold Assessment and Remediation is responsible for managing mold assessment and remediation contracts, ventilation modernization contracts, performance management, providing quality assurance, and providing technical assistance to support Public Housing Operations for mold remediation at the New York City Housing Authority (NYCHA). NYCHA is the nation’s largest public housing provider and is home to more than 400,000 residents across New York’s 5 boroughs. The Critical Repair Initiative Coordinator will be a member of the Mold Remediation Unit of the Office of Mold Assessment and Remediation collaborating with NYCHA team on critical repairs that have been outstanding for over a year. The CRI staff will be responsible for case managing, coordinating, facilitating, and streamlining repairs and will be expected to independently conduct unit history reports, monitor workflow progress to ensure repairs are completed promptly, identify and communicate roadblocks and communicate with residents throughout the repair process.

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Responsibilities

• Case manages sensitive repairs.
• Using maximo, tableau, repairs ledger to conduct unit history overview.
• Coordinate with various NYCHA departments to ensure cases are progressing promptly.
• Communicate with Interdepartmental Units to ensure work progress.
• Facilitate resident communication.
• Document efforts and updates on the Zendesk platform.
• Conduct periodic site visits to developments as needed.
• Escalate any discoveries that may cause potential delays in real time.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED