Night Shift Critical Operations Technician

STACK Infrastructure•Manassas, VA

About The Position

STACK Infrastructure is seeking a Critical Operations Technician (COT) to support a local data center campus. The technician is part of the Critical Operations team and is responsible for day-to-day data center operations. The role requires knowledge of mechanical, electrical, fire life safety, base building, and other internal data center systems, as well as participation in programs focused on Safety, Team, Availability, Communication, and Knowledge. Mechanical systems include chilled water systems and components, HVAC equipment such as rooftop units, CRAC/CRAH units, humidification systems, fan wall systems, air-cooled chillers, and central plant operations. Electrical systems include critical power distribution from utility and generator main switchgear through UPS systems to customer loads, including UPS, PDU, and RPP cabinets. Fire life safety systems include wet and pre-action sprinkler systems and associated detection devices. The position may include on-call duties outside normal working hours. Shifts are 12 hours, either 7 a.m.–7 p.m. or 7 p.m.–7 a.m., as needed to provide 24/7 coverage. Other duties may be assigned as required by STACK.

Requirements

Strong knowledge of maintaining mechanical, electrical, fire life safety, base building, and other internal data center systems.
Ability to work with chilled water systems, HVAC equipment, humidification and fan wall systems, air-cooled chillers, and central plant operations.
Ability to work with utility and generator switchgear, critical power distribution, UPS systems, PDU cabinets, and RPP cabinets.
Knowledge of wet and pre-action sprinkler systems and associated detection devices.
Strong communication skills; ability to communicate clearly and persuasively and combine analytics with experience in decision-making.
Ability to manage multiple priorities and balance urgent requests with changing timelines and deliverables.
Ability to work collaboratively and contribute to team development and long-term team success.
Curiosity and a drive for continual improvement.
Ability to take on-call duties outside normal working hours, as required.
Ability to work 12-hour shifts, including day or night shifts, as needed for 24/7 coverage.

Responsibilities

Implement and follow STACK’s standardized safety culture across its data centers.
Operate, monitor, maintain, and respond to abnormal conditions in electrical, mechanical, building monitoring, and control systems.
Track and trend operational characteristics.
Provide management with feedback on the effectiveness of existing standards and processes.
Work with the Critical Operations Manager to complete preventive and predictive maintenance schedules.
Assist with maintenance-discrepancy database management and work with site management to resolve site issues according to agreed priorities.
Promote maximum data center operational efficiency by analyzing operating conditions, recommending technologies, and improving efficiency.
Manage systems to avoid unplanned, customer-impacting outages.
Follow management direction regarding data-floor and back-of-house mechanical loading capacity to support efficient cooling-system operation.
Coordinate and oversee power installations and upgrades.
Navigate and use a CMMS system.
Use established procedures to solve problems.
Assist with asset and consumable inventory management.
Track and properly label equipment according to established procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Complete regular facility and security tours, documenting and responding to issues found.
Provide applied mechanical and integrated-control expertise for the data center.
Develop procedures for preventive or corrective maintenance activities in a technical-writing capacity.
Take on other duties as required by STACK.