CRITICAL INFRASTRUCTURE PROGRAM MANAGER

City of New York•New York, NY

8d•$78,867 - $83,670•Hybrid

About The Position

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. The Planning and Resiliency (P&R) Bureau’s mission is to prepare the city to respond and adapt to emergencies through collaborative, scalable planning; comprehensive interagency coordination; and advancing recovery and resiliency. The Critical Infrastructure Unit develops planning guidance for coordinating citywide support for transportation network contingencies, utility disruptions, and infrastructure emergencies. The unit delivers operational and policy support and subject matter expertise on the NYC region’s mobility, infrastructure, and utility systems. Reporting directly to the Director of Critical Infrastructure, the Critical Infrastructure Program Manager will support the Unit’s efforts in all aspects of planning and operational coordination related to emergency transportation contingencies, utility disruptions, and hazards impacting public infrastructure in New York City. This position will have broad responsibility to coordinate with, and provide technical assistance to, internal and external partners regarding planning efforts for hazards that may disrupt critical infrastructure systems and essential services throughout the New York City region.

Requirements

A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six (6) years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
A baccalaureate degree from an accredited college and two (2) years of satisfactory full-time professional experience in the areas listed in "1" above; or
A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field and one (1) year of satisfactory full-time professional experience in the areas listed “1" above, at least two (2) years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.
Candidates must be authorized to work in the United States without employer support to be eligible for selection.
The selected candidate will generally be required to work in person at the designated office location three days per week, subject to applicable telework policies and reasonable accommodations.

Nice To Haves

Experience collaborating with representatives from government agencies and private organizations
Familiarity with critical infrastructure systems and their role in emergency planning, response, and recovery
Ability to adapt to changing conditions and shifting priorities during planning and emergency operations
Familiarity with planning for transportation, utility, and infrastructure emergencies
Experience organizing, analyzing, and presenting operational data through dashboards, maps, or other visual tools
Familiarity with social and economic impacts of inequality in the built environment, particularly in emergency contexts
Strong organizational, communication, public speaking, and interpersonal skills
Experience leading large or interorganizational meetings and workshops
Experience working with transportation, infrastructure, utility, or public works organizations
Knowledge – demonstrates or has the ability to develop the knowledge necessary to perform the responsibilities of the position.
Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
Effective Communication – Demonstrates the ability to communicate information clearly and effectively to diverse audiences, including during time-sensitive and high-pressure situations.
Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

Responsibilities

Managing assigned planning projects related to transportation, utility, and infrastructure emergencies, including procedures for collecting and sharing information between public and private sector partners.
Working with City agencies to identify roles and responsibilities within operational planning and response and resolve gaps and overlaps.
Identifying innovative methods, including new technologies or partnerships, to advance the City’s emergency planning and increase responsiveness to the needs of local communities including people with disabilities, access and/or functional needs.
Supporting the implementation of assigned plans and procedures during emergency events, including coordinating with partner agencies, tracking operational issues, and helping resolve gaps as they arise.
Maintaining critical working relationships with public and private sector partners involved in emergency planning and response.
Supporting agency-wide seasonal and all-hazards plan updates and operational readiness.
Other projects and tasks as assigned based on emergency or leadership priorities