Critical Facility Technician(Sunday-Wednesday)(12:00pm-10:00pm)
About The Position
The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. Iron Mountain Data Centers is seeking self-motivated team members with a strong sense of urgency and dedication to their team, customers, and the company’s vision. The role supports the safe and reliable operation of critical power, cooling, environmental, security, and support systems and facilities. It includes monitoring systems, performing limited maintenance, taking operational readings, inspecting equipment and facilities, managing service tickets, and assisting with service delivery tasks. Working hours are Sunday through Wednesday, 12:00 p.m. to 10:00 p.m.; hours may vary, and nights, weekends, holidays, and overtime may be required.
Requirements
- 0–2 years of experience in a critical operations environment and/or data center experience is preferred but not required.
- Knowledge of chiller plant systems, including Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS maintenance bypass.
- Google Sheets and Google Classroom familiarity.
- Ability to multitask across several systems used to manage ticket queues and adapt as work tasks change throughout the day.
- Attention to detail and ability to understand and follow documented processes and Iron Mountain’s safety code.
- Organization and prioritization skills, including managing time with minimal supervision to complete work efficiently and on time.
- Dedication and desire to learn and grow a career within Iron Mountain.
- Customer service mentality.
- Ability to obtain security clearance through a government or other agency background check may be required for customer support.
- Must meet all requirements, including customer-contracting requirements, which require U.S. citizenship.
Nice To Haves
- Experience in a critical operations environment and/or data center experience (0–2 years preferred, but not required).
Responsibilities
- Proactively support the safety of the environment and occupants and adhere to safety procedures while performing work.
- Monitor critical power, cooling and environmental, security, and support systems and facilities to meet or exceed uptime service levels.
- Perform limited maintenance tasks to support smooth operation of data center heating and cooling systems and the overall facility.
- Monitor, resolve, and update assigned service tickets using the company’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
- Take daily operational readings of mechanical and electrical equipment and inspect buildings, grounds, and equipment for unsafe or malfunctioning operation.
- Proactively identify issues and take the steps needed to resolve them.
- Assist with service delivery tasks when needed.
Benefits
- 401(k)
- Employee Stock Purchase Plan
- Medical, dental, and vision benefits starting on day one
- Employee Assistance Program
- Annual merit increases
- Two weeks of paid vacation
- Seven paid holidays plus sick pay
- Professional development and training
- Referral program
- Opportunities for overtime work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
