Critical Facilities Technician (Level 1)

Salute Inc.•Ellendale, ND

5d•Onsite

About The Position

The Critical Facilities Technician provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance – all of this being site-dependent and as per the service level agreements with our clients. Critical Facilities Technicians are also responsible for site rounds and using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages. This is a mechanical and electrical technician position within a Data Center, located on-site in Ellendale, ND. Relocation assistance is provided for those outside a 50-mile radius.

Requirements

A minimum of 0-2 years of directly related experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems.
High school diploma or general education degree (GED) and two+ years’ experience in electrical systems, refrigeration and/or HVAC. Or equivalent combination of education and experience.
Knowledge of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units, and CRAC units.
Good observation skills and problem-solving ability.

Responsibilities

Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions.
Rapid response, investigation, and management of indoor emergency situations and air quality complaints.
Have a complete working knowledge of creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work.
Monitor performance/note deficiencies of service contractors and recommend changes as necessary.
Perform other related duties and responsibilities as assigned by management.
Supports the delivery of data center services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
Acts as an operational contact for data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services.
Carries out tasks under the direction of the Network/Engineering Infrastructure Manager and IT Manager necessary to support internal networks, IT infrastructure, computers, electronics, and telephone systems.
Conducts activities inside IT and telecommunications rooms or cabinets such as the installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.
Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.