Critical Facilities Program Manager (Hybrid - Travel - Arlington, VA)

Chinook Systems•Arlington, VA

5d•Hybrid

About The Position

The Critical Facilities Program Manager is responsible for the successful delivery, growth, and financial performance of assigned critical facilities O&M programs. This role combines program management, technical leadership, client relationship management, team leadership, and business development. The Program Manager will work closely with leadership team to grow existing O&M relationships, develop new opportunities, and expand services into cyber, automation, design-build, commissioning and related critical facilities capabilities as appropriate. This position offers a clear path for advancement based on performance and demonstrated ability to grow the O&M portfolio, develop client relationships, lead teams, and expand service offerings. Successful performance may create opportunities for increased program responsibility and advancement into broader business-line leadership roles. In this role you will work a Hybrid schedule, working both from home as well as from our Arlington, VA HQ office. This position will also involve up to 30% travel to client sites. Citizenship/Clearance Requirements: Must be a U.S. Citizen and be able to obtain and maintain up to a Secret clearance due to our customer requirements and the nature of the work that we do.

Requirements

At least 8 years of progressive O&M experience in critical facilities, data centers, MEP contract service, facilities operations, automation / controls, construction, commissioning, or related mission-critical environments.
A minimum of 4 years of experience managing programs, projects, engineering / technical teams, or facilities operations.
Proven experience managing public and private sector clients, including executive-level communication, relationship development, contract performance, issue resolution, and customer satisfaction.
Experience leading and developing technical and operations teams, including staffing, performance management, resource planning, and workforce development.
Demonstrated experience managing client relationships, budgets, staffing, risk, quality, and operational performance.
At least 2 years of experience working on and developing proposals for Federal contracts.
Strong technical knowledge in at least one major critical-facilities discipline, such as electrical, mechanical / HVAC, BAS / BMS, EPMS, automation, or controls.
Demonstrated understanding of safety, quality assurance, risk management, and regulatory / industry compliance within critical facilities or similar environments.
Requires a Valid State Issued Driver's License and the ability to travel to various work sites.

Nice To Haves

PMP, PE, CEM, CFM, CCM, or similar certification.
Active Secret or higher Security Clearance or experience working in secure / federal facilities.
8 or more years in critical facilities / mission-critical environments, or related O&M / program management.
Experience growing an O&M account or service portfolio.
Experience with Design-Build, construction management, commissioning, or engineering services.
Experience supporting or managing data centers, federal facilities, healthcare, financial, telecommunications, or other mission-critical environments.
Demonstrated experience managing both public-sector and private-sector portfolios, with an understanding of the different procurement, contracting, compliance, and stakeholder requirements of each including IDIQ, MATOC, & SATOC’s, etc.
Strong understanding of critical infrastructure systems, including medium / low-voltage electrical distribution, generators, UPS systems, switchgear, cooling systems, BMS / EPMS, fire/life safety, and controls.

Responsibilities

Manage the day-to-day delivery and financial performance of assigned critical facilities O&M programs, including budgets, staffing, resource planning, risk, safety, quality, and profitability.
Provide technical and operational leadership for critical facilities programs, leveraging expertise in MEP systems, automation and controls, reliability, maintainability, and facility performance.
Serve as a key point of contact for public and private sector clients, developing trusted relationships and ensuring strong communication, service delivery, and client satisfaction.
Identify opportunities to grow existing O&M accounts and develop new clients, working with the business development team to expand the portfolio.
Identify opportunities to expand client relationships into design-build, commissioning, and automation services when aligned with client needs and company capabilities.
Lead and develop high-performing technical and interdisciplinary teams through effective staffing, coaching, work assignments, performance management, and resource utilization.
Develop and implement O&M standards, procedures, tools, and technologies that improve reliability, efficiency, safety, quality, and client outcomes.
Provide technical oversight of critical MEP systems, including electrical distribution, generators, UPS, switchgear, HVAC / mechanical systems, BAS / BMS, EPMS, automation and controls, and life-safety systems.
Manage program execution, including schedules, staffing, subcontractors, vendors, client communication, risk management, quality, and financial performance.
Support business development through client engagement, technical presentations, proposals, pricing, capture strategies, and contract negotiations.
Participate in pursuit strategy, capture planning, and go / no-go decisions for O&M and strategic critical facilities opportunities.
Provide technical and operational leadership on Design-Build and construction management opportunities as required, coordinating with engineering, estimating, construction, and other business lines.