Critical Facilities Operator

BMO•Toronto, ON

8d•Onsite

About The Position

Operates, monitors, and maintains electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group’s worldwide owned and leased facilities to maintain maximum availability, reliability, and efficiency. Acts as the main point of contact to provide emergency and operational engineering support and resolve complex issues for Critical Environments infrastructure and uphold system performance. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Monitors and tracks performance, and addresses any issues. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Executes work to deliver timely, accurate, and efficient service. Plans or maintains the reliable operation of integrated facility infrastructure support systems (e.g. electrical and mechanical systems, uninterrupted power supply (UPS), emergency power generators, hydro power, HVAC (heating, ventilation, and air conditioning), fire detection and suppression, electrical power monitoring system) and building automation systems to fulfil mandated uptime commitment. Inspects grounds, facilities, and infrastructure support systems, and their performance to determine necessity of repairs or maintenance, and conducts scheduled and unscheduled preventative maintenance. Identifies and investigates issues to determine causes, perform minor repairs, document work, and engage internal resources or external service providers and resolve issues or escalate to the manager; provides communication to management and key stakeholders. Responds to building occupant requests and concerns that resolve facility issues. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 3 - 5 years of relevant experience.
Equivalent combination of education and experience (if no post-secondary degree/trade cert).
Experience with building infrastructure system design electrical and/or mechanical engineering, preferably within a mission critical facility and/or financial services environment.
Strong experience with electrical and/or mechanical and architectural planning and design for high availability computer facilities, field construction methods, construction cost estimation, and fire prevention.
Experience providing emergency response support.
Good understanding of environmental requirements of computer hardware, data communications, business process equipment, and overall building systems in continuous production environments and associated risks and impacts.
Experience with reviewing project documentation to provide feedback and translate business requirements into system solutions.
Working knowledge of construction codes, by-laws, facilities management, operations, health and safety, and industry standards pertaining to critical systems planning, engineering design and installation.
Familiarity with financial budgeting and financial processes, operations and construction contract policies, procedures, and audit requirements.
Exposure to process and/or project management tools and methodologies.
Basic understanding of risk and regulatory requirements, policies, and best practices relevant to financial institutions.
Proficiency with planning design software tools, AutoCAD database management, and the Microsoft Office suite.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Nice To Haves

Post-secondary degree in electrical or mechanical engineering and/or trade certification.

Responsibilities

Operates, monitors, and maintains electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group’s worldwide owned and leased facilities to maintain maximum availability, reliability, and efficiency.
Acts as the main point of contact to provide emergency and operational engineering support and resolve complex issues for Critical Environments infrastructure and uphold system performance.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Executes work to deliver timely, accurate, and efficient service.
Plans or maintains the reliable operation of integrated facility infrastructure support systems (e.g. electrical and mechanical systems, uninterrupted power supply (UPS), emergency power generators, hydro power, HVAC (heating, ventilation, and air conditioning), fire detection and suppression, electrical power monitoring system) and building automation systems to fulfil mandated uptime commitment.
Inspects grounds, facilities, and infrastructure support systems, and their performance to determine necessity of repairs or maintenance, and conducts scheduled and unscheduled preventative maintenance.
Identifies and investigates issues to determine causes, perform minor repairs, document work, and engage internal resources or external service providers and resolve issues or escalate to the manager; provides communication to management and key stakeholders.
Responds to building occupant requests and concerns that resolve facility issues.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.