Critical Facilities Operations Customer Liaison

Serverfarm • Houston, TX

1d • $75,000 - $85,000

About The Position

The Data Center Operations Customer Liaison serves as the primary point of contact between data-center operations teams and customers. This role ensures clear, timely, and accurate communication regarding operational activities, maintenance events, incidents, and service delivery. The Customer Liaison plays a critical role in building customer trust, coordinating cross-functional responses, and ensuring customer requirements are understood and met without compromising operational integrity or uptime.

Requirements

• Bachelor’s degree in Business, Communications, Engineering, or related field.
• 5+ years of experience in customer-facing operational roles.
• Strong written and verbal communication skills.
• Experience supporting 24x7 operations.
• Strong organizational and coordination skills.

Nice To Haves

• Experience in data center or mission-critical environments.
• Familiarity with ITIL or service delivery frameworks.
• Experience supporting SLAs and customer audits.
• Working knowledge of data center security and access processes.

Responsibilities

• Act as the primary operational point of contact for assigned customers.
• Communicate planned maintenance activities and operational changes.
• Provide real-time updates during incidents and emergency events.
• Coordinate customer access requests and site visits.
• Interface with operations, engineering, and security teams.
• Track customer-impacting issues through resolution.
• Participate in incident response and escalation calls.
• Maintain records of customer communications and approvals.
• Support customer onboarding, reviews, and audits.
• Identify opportunities to improve customer communication processes.

Benefits

• paid time off
• paid holidays
• 401k
• FULL coverage medical
• dental
• vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees