Customer & Operations Liaison

Maumee River Roofing • Fort Wayne, IN

3d • Hybrid

About The Position

Maumee River Roofing is seeking a highly versatile and energetic Customer & Operations Liaison to join their team. This is a brand-new, hybrid in-office role designed for a professional who thrives on variety. Because the company's business needs constantly change, this individual will be utilized as a "utility player" across three critical areas of the company: Customer Service (First Impressions), Administrative Data Management, and Production Coordination. Depending on the day, the individual may spend their morning greeting homeowners and updating the CRM, and their afternoon assisting the Production Coordinator with scheduling and material orders. This role is perfect for someone who is adaptable, organized, good on a computer, and willing to grow with the company to make an immediate IMPACT.

Requirements

• Highly proficient on a computer.
• Easy to talk to on the phone.
• Possess a strong willingness to learn and grow within the company.
• 1-2 years of office, customer service, or administrative experience required.
• Proficiency in Google Workspace (Docs, Sheets, etc.) and CRM systems.
• Outgoing, adaptable, and personable.
• Excellent written and verbal communication skills with extraordinary attention to detail.
• Ability to work independently, pivot quickly between different types of tasks, and live out Company CORE values.

Nice To Haves

• Associate degree in Business Administration, Data Management, or related work experience preferred.
• Experience with AccuLynx or BuildingConnected is a plus.

Responsibilities

• Serve as the friendly face and voice of the company, greeting homeowners and visitors.
• Answer incoming calls with a smile, route calls to the appropriate departments, and answer basic homeowner questions.
• Schedule appointments and meetings, ensuring all important information is collected from homeowners.
• Reply to electronic communications and create the company’s monthly newsletter.
• Act as the primary liaison between Sales and Production to ensure accurate job approvals and smooth project handoffs.
• Maintain, update, and verify the accuracy of all data within the CRM system.
• Track project documents, prepare customer invoices, pull inspection permits, and coordinate with local municipalities.
• Register manufacturer warranties and ensure all final project documentation is printed, assembled, and properly stored.
• Assist the Production Coordinator in scheduling jobs for installs.
• Communicate with homeowners over the phone to ensure they know the exact dates and times crews will arrive.
• Build labor tickets and material orders for upcoming projects.
• Ensure payments and job costs, such as labor hours, are accurately entered into job files.
• Follow up with homeowners after crews finish to ensure complete satisfaction.
• Prepare and send completed jobs to the invoicing department.

Benefits

• Health, Dental, Vision, Life, and Supplemental Benefits available.
• Paid vacation and sick time available (accrued after an initial probationary working period).
• Referral Bonuses: Participate in our client referral program bring in new business and get paid for it!
• Career Growth: Real opportunities for professional development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree