Critical Facilities Manager

EverOn Data Center Services•Cheyenne, WY

77d

About The Position

The Critical Facilities Manager (CFM) has overall responsibility for year-round data center management and operations. The CFM establishes a strong commitment to safety and reliability and builds a team of technicians, assistant managers, and outside contractors focused on achieving 100% availability. The role drives continual operational improvement through staff learning and development. The CFM manages critical and noncritical infrastructure, including power, cooling, environmental conditions, and facility systems. The role is the single point of contact for customers on facility-related matters, oversees staff and contractors, ensures compliance with customer SLAs and T5 standards, and manages site safety, budgets, maintenance, documentation, access, and operational changes. The position is on call 24x7 for data center emergencies and may oversee onsite special projects. The role requires a bachelor's degree in a relevant field or equivalent experience in mission-critical environments, along with at least five years of direct management of non-exempt, shift-based employees. A technical school background in mission-critical operations, high-performance manufacturing, or relevant military operations is preferred. The position is bonus eligible and offers medical, dental, and vision coverage, a 401(k) with match, PTO, and paid holidays.

Requirements

Bachelor's degree (B.A. or B.S.) from an accredited college or university in a relevant major, or equivalent experience of 5–7+ years in mission-critical environments.
At least 5 years of direct management of non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with employees, leaders, contractors, and customers.
Exceptional analytical and decision-making skills, including evaluating complex problems and selecting solutions.
Financial acumen, including the ability to create and understand budgets, financial analysis, and invoicing.
Ability to prioritize work based on business and customer demands.
Ability to work across all organizational levels and participate in C-level discussions about facility operations.
Ability to explain concepts and ideas to nontechnical audiences.
Ability to lead and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and other documentation.
Ability to meet the stated physical demands, including standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, grasping, pushing, pulling, and using hands and arms.
Ability to work inside and outside.

Nice To Haves

Technical school training emphasizing mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.

Responsibilities

Manage physical assets related to operation and maintenance of critical and noncritical data center infrastructure and systems.
Build and lead a qualified team of technicians and junior managers to deliver 100% uptime while minimizing risk.
Manage power and cooling capacity and monitor environmental conditions in data halls.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and business impact, and communicate issues to management and customers in a timely manner.
Remain on call 24x7 to respond to data center emergencies.
Manage customer relationships and act as the single point of contact for facility-related matters, including schedules, new business, projects, budgets, expansion, and staffing.
Manage onboarding of new sites with T5D and T5FM teams to transition from construction to operations and target full compliance with T5 standards, policies, and lease expectations.
Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation.
Oversee development and accuracy of site-level operating procedures and other documentation.
Oversee preventive maintenance inspections and guide responses to identified issues.
Determine actions to address Quality Control review results.
Develop and implement standards for using the CMMS to manage planned and unplanned data center work.
Audit CMMS databases for accuracy and completeness, produce reports as requested by customers, and control system access and user credentials.
Manage data center access and ensure access control lists are maintained and regularly reviewed.
Customize planned maintenance procedures and schedules to align with best practices and OEM recommendations.
Assist and plan with clients on facilities issues.
Make space and power recommendations to customers and manage power, cooling capacity, and data hall environmental conditions.
Work with the VP FM to identify, document, and implement policies and procedures.
Enforce customer SLA parameters and change control activities; review and approve system changes that could affect customer operations.
Manage site safety and environmental compliance.
Develop and execute annual operating and capital expenditure budgets.
Approve facility invoices.
Work with T5HR to identify, evaluate, and hire employees, and ensure timely onboarding.
Set, review, and approve employee work and PTO schedules; audit and process employee time and payroll.
Ensure T5 training expectations are met and audit the process monthly.
Identify, vet, and approve onsite subcontractors.
Develop preventive maintenance contract scopes of work, negotiate contract terms and conditions, and ensure fulfillment of contract terms.
Coordinate and guide site tours for current and prospective customers and industry groups as needed.
Coordinate with other T5 groups, including Development and Marketing, as needed.
Manage onsite special projects as assigned.