Critical Facilities Manager

EverOn Data Center Services•Temple, TX

48d

About The Position

The Critical Facilities Manager (CFM) has overall responsibility for year-round data center management and operations. The role establishes a strong commitment to safety and reliability while building and developing a team of technicians, assistant managers, and outside contractors to achieve 100% availability. The CFM drives continual operational improvement and staff learning and development. The manager oversees critical and noncritical infrastructure, power and cooling capacity, environmental conditions, facility safety, and compliance. They manage customer relationships and serve as the primary contact for facility matters, including schedules, projects, budgets, expansion, staffing, and operational issues. The role also oversees onboarding new sites, facility procedures and documentation, preventive maintenance, CMMS processes, access controls, contracts, and customer service-level and change-control requirements. The CFM leads site personnel and hiring, training, schedules, payroll, and performance management; develops annual operating and capital budgets; approves facility invoices; and manages subcontractors and maintenance contracts. They coordinate customer and industry tours, work with other company groups, and manage assigned onsite projects. The position is on call 24x7 for data center emergencies.

Requirements

Bachelor's degree (B.A. or B.S.) from an accredited college or university in a relevant field, or equivalent experience of 5–7+ years in mission-critical environments.
At least 5 years of direct management experience with non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with employees, leaders, contractors, and customers.
Strong analytical and decision-making skills, including the ability to evaluate complex problems, identify options, and select solutions.
Financial acumen, including the ability to create and understand budgets, financial analyses, and invoices.
Ability to prioritize work according to business and customer demands.
Ability to work with all levels of an organization and participate in C-level discussions related to facility operations.
Ability to explain concepts to nontechnical audiences and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and documentation.

Nice To Haves

Technical school education emphasizing mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.

Responsibilities

Manage the physical assets involved in operating and maintaining critical and noncritical data center infrastructure.
Build and lead a team of qualified technicians and junior managers to provide 100% uptime while minimizing risk.
Manage power and cooling capacity and monitor data hall environmental conditions.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and business impact; communicate issues to management and customers promptly.
Remain on call 24x7 to respond to data center emergencies.
Manage customer relationships and serve as the single point of contact for facility-related matters, including schedules, new business, projects, budgets, expansion, and staffing.
Oversee onboarding of new sites with EverOn teams, supporting a transition from construction to operations that meets EverOn standards, policies, and lease expectations.
Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation.
Oversee the development and accuracy of site operating procedures and other documentation.
Oversee preventive maintenance inspections and guide responses to identified issues.
Determine actions to address Quality Control review results.
Develop and implement standards for using the CMMS to manage planned and unplanned data center work.
Audit CMMS databases for accuracy and completeness, produce customer-requested reports, and manage system access and user credentials.
Manage data center access and ensure access control lists are maintained and regularly reviewed.
Customize planned maintenance procedures and schedules in accordance with best practices and OEM recommendations.
Assist and plan with clients on facilities issues.
Make space and power recommendations to customers and manage power, cooling capacity, and data hall environmental conditions.
Work with the VP FM to identify, document, and implement policies and procedures.
Enforce customer SLA and change-control requirements; review and approve system changes that could affect customer operations.
Manage site safety and environmental compliance.
Develop and execute annual operating and capital expenditure budgets.
Approve facility invoices.
Work with EverOn HR to identify, evaluate, and hire employees, and ensure timely onboarding.
Set, review, and approve employee work and PTO schedules; audit and process employee time and payroll.
Ensure EverOn training expectations are met and audit the process monthly.
Identify, vet, and approve subcontractors performing onsite work.
Develop preventive maintenance contract scopes of work, negotiate contract terms, and ensure fulfillment.
Coordinate and guide site tours for current and prospective customers and industry groups as needed.
Coordinate with other EverOn groups, including Development and Marketing, as needed.
Manage assigned onsite special projects.