Critical Facilities Manager

EverOn Data Center Services•Chicago, IL

27d•$135,000 - $165,000

About The Position

The Critical Facilities Manager (CFM) has overall responsibility for data center management and operations throughout the year. The CFM builds a team of technicians, assistant managers, and outside contractors committed to safety, reliability, and achieving 100% availability, while fostering ongoing learning and development. The role manages critical and noncritical infrastructure, power and cooling capacity, environmental conditions, customer relationships, site staffing, maintenance, procedures, budgets, compliance, and vendor contracts. The CFM is on call 24x7 for data center emergencies and acts as the primary contact for facility-related customer matters. The position also supports transitions of new sites from construction to operations and coordinates customer and industry tours and special projects.

Requirements

Bachelor’s degree (B.A. or B.S.) from an accredited college or university in a relevant field, or equivalent experience of 5–7+ years in mission-critical environments.
At least 5 years of direct management of non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with internal employees and leaders, contractors, and customers.
Exceptional analytical and decision-making skills, including evaluating complex problems, identifying solutions, and selecting the best solution.
Financial acumen, including the ability to create and understand budgets, financial analyses, and invoices.
Ability to prioritize work based on business and customer demands.
Ability to work with all levels of the organization and participate in C-level discussions concerning facility operations.
Ability to explain concepts to nontechnical audiences and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and other documentation.

Nice To Haves

Technical school education emphasizing mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.

Responsibilities

Manage the physical assets and operation and maintenance of critical and noncritical data center infrastructure.
Build and lead a qualified team of technicians and junior managers to deliver 100% uptime while minimizing risk.
Manage power and cooling capacity and monitor data hall environmental conditions; make space and power recommendations to customers.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and business impact, and communicate issues promptly to management and customers.
Remain on call 24x7 to respond to data center emergencies.
Manage customer relationships and serve as the single point of contact for facility-related issues, schedules, new business, projects, budgets, expansion, and staffing.
Onboard new sites in coordination with EverOn teams, supporting a transition from construction to operations that meets EverOn standards, policies, and lease expectations.
Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation.
Oversee the development and accuracy of site operating procedures and other documentation.
Oversee preventive maintenance inspections and guide responses to identified issues.
Determine corrective actions based on Quality Control review results.
Develop and implement standards for use of the Computerized Maintenance Management System (CMMS) for planned and unplanned work; audit databases, produce requested reports, and control system access and credentials.
Manage data center access and ensure access control lists are maintained and reviewed regularly.
Customize planned maintenance procedures and schedules according to best practices and OEM recommendations.
Assist and plan with clients on facilities issues.
Work with the VP to identify, document, and implement policies and procedures as needed.
Enforce customer SLA parameters and change control activities; review and approve system changes that could affect customer operations.
Manage site safety and environmental compliance.
Develop and execute annual operating and capital expenditure budgets; approve facility invoices.
Work with EverOn HR to identify, evaluate, and hire employees, and ensure timely onboarding.
Set, review, and approve employee work and PTO schedules; audit and process employee time and payroll.
Ensure EverOn training expectations are met and audit the process monthly.
Identify, vet, and approve on-site subcontractors.
Develop preventive maintenance contract scopes of work, negotiate contract terms and conditions, and ensure fulfillment.
Coordinate and guide site tours for current and prospective customers and industry groups as needed.
Coordinate with other EverOn groups, including Development and Marketing, as needed.
Manage onsite special projects as assigned.