Critical Facilities Manager

Stream Data Centers•Goodyear, AZ

1d•$120,000 - $140,000

About The Position

The Critical Facilities Manager leads a team of 10–15 Critical Engineering Technicians and oversees engineering and operations at a data center facility. Reporting to the Director of Site Operations, the manager is responsible for workflow and work-order management, training, event management, customer communications, hiring, and performance management. The role uses extensive critical-facilities experience to guide the team in maintenance planning, including critical MOP development, testing plans, spare-parts approaches, capital planning, end-of-life replacement, and facility expansion, while minimizing risk to customers and their businesses. The manager ensures building machinery and systems are operated safely and effectively, maintenance is performed, contractors and major projects are properly managed, and site operations are supported by appropriate processes, tools, supplies, budgets, and inventory. The role also evaluates system performance and recommends cost-effective improvements to service and operating efficiency.

Requirements

Bachelor’s degree in engineering, business, or a related field, or equivalent work experience.
At least 6 years of experience with an advanced understanding of electrical or mechanical systems used in critical data center operations, such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, pumps, air-handling units, and CRAC units.
Proven record of excellent internal and external customer service.
Ability to prioritize in a complex, fast-paced environment.
Ability to communicate effectively in oral and written reports.
Proficiency in Microsoft Office, Outlook, Word, Excel, and building automation systems.
Ability to work at heights and from ladders; perform physical tasks including moving equipment, operating critical infrastructure, and crawling in tight spaces; work in noisy environments with ear and eye protection; conduct extended site rounds involving prolonged walking and time away from a desk; and use hands to manipulate small wires and objects.
Ability to lift up to 50 pounds.

Nice To Haves

At least 5 years of direct managerial experience and strong interpersonal skills.

Responsibilities

Manage facility engineering and operations to safely and effectively operate machinery and building systems.
Hold employees accountable for preventive and corrective maintenance of facility equipment.
Foster a team-oriented environment through feedback.
Manage contracted service work, including developing scopes of service, bidding, awarding, and administering contracts.
Train Critical Facilities Engineers in new processes and procedures as appropriate.
Direct and maintain the site-specific preventive maintenance and work-order program.
Work with cross-functional teams on projects to develop the facilities or business.
Understand building systems and recognize performance deficiencies; respond to operational and emergency situations.
Evaluate system performance using knowledge of the systems and collected performance data, and recommend cost-effective improvements to service and operating efficiency.
Ensure adequate inventory of tools and other supplies for building operations.
Protect and improve asset value and ensure building machinery and systems meet or exceed expected life.
Organize administrative functions related to site operations, including work orders, maintenance activities, and budgets.
Assist with preparation of operational and capital budget portions.
Ensure major building projects are planned, executed, and closed out according to current industry best practices.
Oversee contractors working within the building.
Assist with root-cause analysis, troubleshooting, and problem solving.
Oversee team workflow, hiring, performance management, event management, training plans, and customer communications.