Critical Environments (CE) Technical Trainer

Microsoft•Chicago, IL

1d•Onsite

About The Position

In alignment with Microsoft values, this role contributes to establishing technical training delivery, workforce training needs analysis, and engaging in procedural change management activities in support of datacenters. The Critical Environments (CE) Technical Trainer will leverage technical and adult learning fundamentals to evaluate and report on training activities in datacenters, and develop their own skills while coaching learners in their career growth. This is an on-site role in the datacenter with limited work from home opportunities. The role is key in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The team focuses on personal and professional development, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Microsoft's infrastructure includes a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are at the forefront of datacenter design and operations. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Employees are encouraged to have a growth mindset, innovate to empower others, and collaborate to realize shared goals, building on values of respect, integrity, and accountability to create a culture of inclusion.

Requirements

Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or a related field AND 2+ years of experience in training, education, Critical Environments (CE), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or a related field AND 5+ years of experience in training, education, Critical Environments (CE), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience.
4+ Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
2+ years experience in training delivery and readiness operations or demonstrated project management skills
Analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways
Operational Planning & Project Management: structured thinking and planning, with a bias for execution

Responsibilities

Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.
Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare Critical Environment technicians for local qualifications.
Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.
Embody our culture and values.