Critical Environment Technician Manager

Microsoft•Cheyenne, WY

20h•Onsite

About The Position

In alignment with Microsoft values, this role is committed to cultivating an inclusive work environment. The Data Center Critical Environment Technician Manager will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The Cloud Operations & Innovation (CO+I) team is focused on personal and professional development, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Microsoft's infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are at the forefront of datacenter design and operations. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Employees collaborate with a growth mindset, innovate to empower others, and realize shared goals, building on values of respect, integrity, and accountability to create an inclusive culture.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Model, coach, and care for the team by defining team objectives, enabling success across boundaries, helping the team adapt and learn, attracting and retaining great people, knowing individual capabilities and aspirations, and investing in the growth of others.
Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team with the inspection of critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identifying all alarms.
Utilize internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reporting.
Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions impacting operations and coordinate with other critical facilities professionals for corrective repairs.
Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.
Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types, escalating when appropriate.
Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise.
Have a hands-on understanding of how equipment works within trained disciplines and how to troubleshoot equipment, systems, subsystems, and components independently within trained disciplines.
Provide and/or assign the team to escort third-party contractors, sub-contractors, vendors, and service providers on site for all severity-leveled procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize circumstances when to stop supplier work to address potential and/or identified concerns.
Participate in getting third-party work underway (e.g., ensuring systems are properly energized/de-energized), ensuring work is started and completed safely in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
Advise junior colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures.
Proactively ensure safety and security requirements are followed and met for the work of themselves and others.
Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
Assess and identify appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody the company culture and values.