Critical Environment Technician Manager

Microsoft•Id, ID

12h

About The Position

In alignment with Microsoft values, this role is crucial for cultivating an inclusive work environment and positively impacting culture. The Data Center Critical Environment Technician Manager will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The Cloud Operations & Innovation (CO+I) team focuses on personal and professional development, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Microsoft's infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are at the forefront of datacenter design and operations. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Employees collaborate with a growth mindset, innovate to empower others, and realize shared goals, building on values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

People Management: Live culture, embody values, practice leadership principles; define team objectives and outcomes, enable success across boundaries, help team adapt and learn; attract and retain great people, know individual capabilities and aspirations, invest in growth of others.
Equipment and Systems Operations: Serve as an operations specialist in major areas (electrical, mechanical, controls, generators), perform advanced tasks independently. Oversee and coach team with inspections of critical environment equipment (controls, HVAC, mechanical systems), building, and grounds for unsafe or abnormal conditions to develop and analyze trends. Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identify all alarms. Utilize internal CMMS to track equipment assets, complete work order requests, and generate reporting. Safely and quickly respond to and lead onsite incident response teams for abnormal conditions impacting operations, coordinate with other critical facilities professionals for corrective repairs. Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs). Gather information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
Equipment and Systems Maintenance: Guide, oversee, and perform maintenance (planned, predictive, corrective) and repairs following MOPs and SOPs for various disciplines and equipment types. Escalate when appropriate. Serve as a subject matter expert for one equipment type and oversee everyday tasks and troubleshooting. Have a hands-on understanding of equipment operation within trained disciplines and troubleshoot equipment, systems, subsystems, and components independently. Provide or assign team to escort third-party contractors, subcontractors, vendors, and service providers on site. Coordinate and schedule supplier/vendor onsite activities and recognize when to stop supplier work. Assist in getting third-party work underway, ensuring safe start and completion in accordance with practices, procedures, legislation, and codes. Advise junior colleagues on inspection and supervision issues. Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Critical Environment Culture: Understand, follow, ensure, and coach team on safety and security requirements (JHAs, toolbox talks), and business processes and procedures for safe, quality, and reliable work. Proactively ensure safety and security requirements are followed for self and others. Maintain safe working conditions and escalate immediately when unsafe conditions are observed. Assess and identify appropriate resources and equipment for EH&S objectives. Participate in required meetings, trainings, and handoffs.
Other: Embody culture and values.