Critical Environment Technician Manager

Microsoft•Mt Pleasant, WI

1d•$75,400 - $185,300•Onsite

About The Position

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Model, coach, and care for the team by living culture, embodying values, practicing leadership principles, defining team objectives, enabling success across boundaries, helping the team adapt and learn, attracting and retaining great people, knowing individual capabilities and aspirations, and investing in the growth of others.
Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team with the inspection of critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify all alarms.
Utilize internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports.
Respond safely and quickly to onsite incident response teams for abnormal conditions impacting operations and coordinate corrective repairs with other critical facilities professionals.
Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types (e.g., electrical, mechanical, cooling systems), and escalate when appropriate.
Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise.
Have a hands-on understanding of equipment operation within trained disciplines and troubleshoot equipment, systems, subsystems, and components independently.
Provide and/or assign team to escort third-party contractors, subcontractors, vendors, and service providers on site for all severity-leveled procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work to address concerns.
Participate in getting third-party work underway (e.g., ensuring systems are properly energized/deenergized), ensuring work is started and completed safely in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
Advise colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures.
Proactively ensure safety and security requirements are followed and met for the work of themselves and others.
Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
Assess and identify appropriate resources and equipment necessary to support EH&S objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody our culture and values.