Critical Environment Technician Manager

Microsoft • Atlanta, GA

1d • $75,400 - $185,300 • Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and impacts culture daily. As a Data Center Critical Environment Technician Manager within Microsoft’s Cloud Operations & Innovation (CO+I), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development of all employees, offering trainings and growth opportunities such as Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we unite with a growth mindset, innovate to empower others, and collaborate to achieve our shared goals. Each day, we build upon our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive.

Requirements

• High School Diploma, GED, or equivalent AND 3+ years of mission-critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• Ability to work shifts, including assignments during non-standard business hours (evening, nighttime, weekends, and/or holidays).
• Ability to work 12-hour shifts, including assignments during non-standard business hours (evening, nighttime, weekends, and/or holidays).
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• High School Diploma, GED, or equivalent AND 6+ years of mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years of mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• 1+ year(s) of people management experience.
• 1+ year(s) of experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

• Model, coach, and care for the team by living the culture, embodying values, and practicing leadership principles.
• Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
• Attract and retain great people, understand individual capabilities and aspirations, and invest in the growth of others.
• Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
• Oversee and coach the team in regularly inspecting critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), buildings, and grounds for unsafe or abnormal conditions to develop and analyze trends.
• Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify all alarms.
• Utilize the internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports on outstanding and ongoing work orders.
• Respond safely and quickly to onsite incident response teams for all abnormal conditions impacting operations and coordinate with other critical facilities professionals for corrective repairs.
• Enhance, develop, or follow pre-existing emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
• Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
• Guide, oversee, and perform various maintenance types (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types (e.g., electrical, mechanical, cooling systems), escalating when appropriate.
• Serve as a subject matter expert for one equipment type and oversee daily tasks and troubleshooting within that area.
• Have a hands-on understanding of equipment operation within trained disciplines and troubleshoot equipment, systems, subsystems, and components independently.
• Provide and/or assign the team to escort third-party contractors, subcontractors, vendors, and service providers on-site for all severity-level procedures.
• Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work to address potential or identified concerns.
• Participate in initiating third-party work (e.g., ensuring proper system energization/de-energization), ensuring work starts and completes safely in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
• Advise colleagues on inspection and supervision issues.
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.
• Understand, follow, ensure, and coach the team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures for safe, quality, and reliable work.
• Proactively ensure safety and security requirements are followed and met for personal and team work.
• Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
• Assess and identify necessary resources and equipment to fully support environmental health and safety (EH&S) objectives.
• Participate in required meetings, trainings, and necessary handoffs.
• Embody the company culture and values.

Benefits

• Benefits and other compensation may be available for certain roles.
• Information on additional benefits and pay can be found at https://careers.microsoft.com/us/en/us-corporate-pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED