Critical Environment Support Assistant

Microsoft•Phoenix, AZ

2d•Hybrid

About The Position

In alignment with Microsoft values, this role is committed to cultivating an inclusive work environment. The Data Center Critical Environment Support Assistant performs a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The Cloud Operations & Innovation (CO+I) team focuses on the personal and professional development of all employees, offering trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Microsoft's infrastructure comprises a large global portfolio of more than 200 datacenters in 32 countries and millions of servers, supporting services for over 1 billion customers and 20 million businesses in over 90 countries worldwide. Environmental sustainability and optimization are at the forefront of datacenter design and operations. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Employees are encouraged to come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals, building on values of respect, integrity, and accountability to create a culture of inclusion. This role may require business travel to support other metros periodically (0-25% of the time) and the ability to work 12-hour shifts, including assignments during non-standard business hours (evenings, nights, weekends, and/or holidays). Microsoft is unable to sponsor a work visa for this role.

Requirements

High School Diploma, GED, or equivalent.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

High School Diploma, GED, or equivalent AND 2+ years technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
Associate's degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience.

Responsibilities

Supports senior colleagues as an assistant.
Adds required data, documents changes and upkeep of procedures and building management systems.
Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.
Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
Prepares paperwork in support of maintenance planning scope.
Helps to provide onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
Creating and submitting requests for datacenter access using the Data Center Access Tool.
Supports the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
Assists in managing CE SharePoint site by helping create and move scope through workflows.
Provides onsite team support and carries out tasks under direction of others.
Learns to take accountability for their components of assigned project outcomes.
Seeks to ask questions and share ideas related to projects.
May travel up to 25%, typically domestically for training and/or supporting another site.
May work 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
Provides onsite team support and carries out tasks under direction of others.
Learns to take accountability for their components of assigned project outcomes.
Seeks to ask questions and share ideas related to projects.
Embody our culture and values.