Critical Environment Support Assistant

Microsoft•Atlanta, GA

14h•Onsite

About The Position

In alignment with Microsoft values, this role is for a Data Center Critical Environment Support Assistant. Microsoft’s Cloud Operations & Innovation (CO+I) is responsible for the core infrastructure and foundational technologies for Microsoft's online services. CO+I focuses on employee development through programs like Career Rotation, Diversity & Inclusion events, and professional certifications. Microsoft operates a global infrastructure of over 200 datacenters in 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability is a key focus in datacenter design and operations. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of respect, integrity, accountability, and inclusion.

Requirements

High School Diploma, GED, or equivalent.

Nice To Haves

Ability to travel up to 25% of the time.
Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Responsibilities

Supports senior colleagues as an assistant.
Adds required data, documents changes and upkeep of procedures and building management systems.
Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.
Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
Prepares paperwork in support of maintenance planning scope.
Helps to provide onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
Creating and submitting requests for datacenter access using the Data Center Access Tool.
Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
Assists in managing CE SharePoint site by helping create and move scope through workflows.
Provides onsite team support and carries out tasks under direction of others.
Learns to take accountability for their components of assigned project outcomes.
Seeks to ask questions and share ideas related to projects.
Embody our culture and values