Critical Environment Support Assistant
About The Position
In alignment with Microsoft values, this role contributes to an inclusive work environment and supports Microsoft's Cloud Operations & Innovation (CO+I) engine, which powers cloud services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The CO+I team focuses on employee development through programs like Career Rotation, Diversity & Inclusion initiatives, and professional certifications. Microsoft's infrastructure includes over 200 global data centers and millions of servers, supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability is a key focus in datacenter design and operations. Microsoft's mission is to empower every person and organization, fostering a culture of respect, integrity, accountability, and inclusion with a growth mindset.
Requirements
- High School Diploma, GED, or equivalent.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Requires verification of citizenship due to citizenship-based legal restrictions, supporting United States federal, state, and/or local government agency customers.
- Successful candidate’s citizenship will be verified with a valid passport.
- Requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
Nice To Haves
- High School Diploma, GED, or equivalent AND 2+ years technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
- Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience.
Responsibilities
- Supports senior colleagues as an assistant.
- Adds required data, documents changes and upkeep of procedures and building management systems.
- Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.
- Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
- Prepares paperwork in support of maintenance planning scope.
- Helps to provide onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
- Creating and submitting requests for datacenter access using the Data Center Access Tool.
- Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
- Assists in managing CE SharePoint site by helping create and move scope through workflows.
- Provides onsite team support and carries out tasks under direction of others.
- Learns to take accountability for their components of assigned project outcomes.
- Seeks to ask questions and share ideas related to projects.
- Embody our culture and values
Benefits
- Career Rotation Programs
- Diversity & Inclusion trainings and events
- professional certifications
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
