Critical Environment Support Assistant

Microsoft•Boydton, VA

2d•$24 - $37•Hybrid

About The Position

In alignment with Microsoft values, this role is crucial for cultivating an inclusive work environment and positively impacting culture. As a Data Center Critical Environment Support Assistant within Microsoft’s Cloud Operations & Innovation (CO+I), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of all employees, offering trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting services for over 1 billion customers and 20 million businesses in over 90 countries worldwide. Environmental sustainability and optimization are at the forefront of our datacenter design and operations. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals, building on our values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.

Requirements

High School Diploma, GED, or equivalent.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Nice To Haves

High School Diploma, GED, or equivalent AND 2+ years technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience.

Responsibilities

Supports senior colleagues as an assistant.
Adds required data, documents changes and upkeep of procedures and building management systems.
Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.
Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
Prepares paperwork in support of maintenance planning scope.
Helps to provide onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
Creating and submitting requests for datacenter access using the Data Center Access Tool.
Supports the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
Assists in managing CE SharePoint site by helping create and move scope through workflows.
Provides onsite team support and carries out tasks under direction of others.
Learns to take accountability for their components of assigned project outcomes.
Seeks to ask questions and share ideas related to projects.
Provides onsite team support and carries out tasks under direction of others.
Learns to take accountability for their components of assigned project outcomes.
Seeks to ask questions and share ideas related to projects.