Critical Environment Field Service Engineer

Microsoft•Richmond, VA

1d•Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and is a key part of Microsoft's Cloud Operations & Innovation (CO+I) team, which powers cloud services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I focuses on employee development through trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion events, and professional certifications. The infrastructure managed by CO+I includes over 100 global datacenters and 1 million servers, supporting over 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are central to datacenter design and operations. This role is at the forefront of innovation in cloud technology.

Requirements

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Nice To Haves

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.

Responsibilities

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost, adheres to budget requirements, keeps costs reasonable, and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures.
Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Maximize Critical Environment (CE) availability in conjunction with landlord partners at leased Datacenters and to ensure optimal operational efficiency.
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
Deliver on cost/energy efficiency initiatives.
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within leased datacenters.
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
Ensure routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
Establish and enhance strong working relationships and engagement with Engineering Groups (EGs) and Landlord partners (including contributing to MBRs, QBRs).
Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
Holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service) in alignment with management priorities.