Critical Environment Field Service Engineer

Microsoft•Uxbridge, ON

7d•$69,200 - $129,600

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and is part of Microsoft’s Cloud Operations & Innovation (CO+I) team, which powers Microsoft's cloud services. The CO+I Critical Environment Field Service Engineer (FSE) plays a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on employee personal and professional development, offering trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Microsoft's infrastructure includes a large global portfolio of over 100 datacenters and 1 million servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are central to datacenter design and operations as Microsoft evolves to meet changing business demands and maintain its position as a world-class cloud provider.

Requirements

High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility.
Ability to meet Microsoft, customer and/or government security screening requirements.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada.

Nice To Haves

3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience working on large scale CE projects
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Responsibilities

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
Deliver on cost/energy efficiency initiatives.
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs).
Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Supports escalation of issues to appropriate owner.