Critical Care Transport Clinical Manager - Ground Services - Life Flight Network - Mercy College

Mercy Health • Toledo, OH

8d • Onsite

About The Position

The Critical Care Transport Clinical Manager is directly accountable for the internal and external clinical aspects of the organization. This role involves developing internal education and training programs, fulfilling administrative duties, and completing clinical activities necessary to ensure alignment with the program's mission and vision. The manager is responsible for the oversight of all clinical projects and initiatives, as well as managing the systems and processes that support the delivery of the highest quality care transport attainable at all levels. This includes ensuring a cost-effective training program, delivery of clinical care, and achieving clinical and quality initiatives across all age groups. The role actively participates in selecting, motivating, and fostering the growth of qualified staff, and attaining optimal contributions from the medical staff. Collaboration with clinical leadership, administration, and medical staff is essential to support accreditation through the Commission on Accreditation of Medical Transport Systems (CAMTS), competency development, and continuous improvement efforts.

Requirements

• Bachelor's Degree in Nursing (BSN) (required)
• Bachelor’s Degree in Paramedicine/Paramedic Science, Emergency Medical Services Management or Administration, Healthcare Administration or other related field (required)
• Current RN License in state of practice or Current Paramedic License in state of practice (required)
• Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) (required)
• 5 years of Advanced Life Support (ALS) and Critical Care Transport experience as a medical crew member (required)

Nice To Haves

• RN or Paramedic: Master's of Science in Nursing (MSN), Master's of Business Administration (MBA) or Master's of Healthcare Administration (MHA) (preferred)
• Pediatric Advanced Life Support (PALS), Neonatal Resuscitation Provider (NRP) and International Trauma Life Support (ITLS) (preferred, required within 6 months of hire)
• Any advanced certification required by The Commission on Accreditation of Medical Transport Systems (CAMTS): If RN: Certified Flight Registered Nurse (CFRN) or Certified Transport Registered Nurse (CTRN) (preferred at time of hire, required within 2 years of hire)
• If Paramedic: Certified Flight Paramedic (FP-C) or Certified Critical Care Paramedic (CCP-C) (preferred at time of hire, required within 2 years of hire)
• RN or Paramedic: Certified Medical Transport Executive (CMTE) through Association of Air Medical Services (AAMS) within 3 years of hire (preferred)
• 3 years of supervisory experience (preferred)
• 2 years of experience with Commission on Accreditation of Medical Transport Systems (CAMTS) standards (preferred)

Responsibilities

• Oversees patient care delivery and clinical operations to ensure safe, high-quality, efficient services that align with organizational policies, standards of care, strategic objectives, and budgetary requirements.
• Develops, reviews, updates, and enforces Clinical Practice Guidelines, policies, and procedures; monitors compliance and recommends corrective actions when standards are not followed.
• Leads performance improvement initiatives, monitors quality metrics, supports Core Measure compliance, investigates adverse events, identifies risks, and implements corrective actions to improve patient safety and outcomes.
• Ensures compliance with all applicable laws, regulations, accreditation standards (including CAMTS), and organizational policies while proactively reducing organizational risk and liability.
• Provides leadership and oversight for education and outreach personnel, mentors clinical leaders and staff, promotes accountability, and fosters a positive, high-performing work environment.
• Promotes evidence-based practice, nursing research, clinical excellence, and ongoing professional development to ensure delivery of high-quality medical care by qualified and credentialed practitioners.
• Aligns clinical service goals with the organization's mission, values, and strategic plan while maintaining fiscal responsibility and supporting organizational financial performance.
• Integrates clinical, aviation, communication, education, and leadership functions; collaborates across departments and acts as a change agent to improve care quality, safety, and operational efficiency.
• Demonstrates professional leadership, adheres to corporate responsibility and ethical standards, supports community involvement, and serves as a role model within the organization and professional community.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager