Critical Care Nurse - Clinical Solution Specialist, Patient Monitoring (Atlanta, GA)
About The Position
The Clinical Solution Specialist provides clinical customer support as the clinical application knowledge expert for Philips Hospital Patient Monitoring (HPM) products. The role facilitates solutions design, optimization, configuration, and delivery to ensure a quality customer experience. As a field-based clinical resource, the specialist works with HPM customers and internal field service, sales, and project management teams through multiphase implementations and go-live processes. The specialist assesses clinical workflows and education needs, develops education and implementation plans, identifies custom configuration requirements, delivers equipment and application education, supports first customer use, encourages adoption, and optimizes use of complex monitoring solutions. The role also applies clinical and product knowledge to troubleshoot issues and understand the clinical implications of technical implementations, including networks and clinical informatics systems. The position requires approximately 90% travel across the Central district, with average daily driving time of 1–4 hours. Occasional overnight stays and air, train, or bus travel may be required, along with further support across the zone and occasional national travel. The employee must reside in or within commuting distance of Atlanta, Georgia. Company relocation benefits are not provided. The role may be performed in an office/home office or remote setting as well as in hospital or healthcare environments, and requires flexible hours based on business needs.
Requirements
- At least 4 years of experience as a Registered Nurse in a hospital environment.
- Experience in an ICU, CCU, ER, OR, NICU, and/or PICU setting.
- Bachelor of Science in Nursing degree or equivalent licensure to practice nursing as a Registered Nurse.
- Provide verification of a current, active nursing license.
- Excellent verbal and written communication and presentation skills.
- Passion for technology and education related to patient care.
- Ability to work in an office/home office or remote setting and in a hospital/healthcare environment.
- Ability to wear all required personal protective equipment; vendor credentialing may be required.
- US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
- Reside in or within commuting distance of Atlanta, Georgia.
Nice To Haves
- Prior clinical training and adult education delivery experience.
- Knowledge of Philips IntelliVue monitoring equipment and applications.
- Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+) certification.
Responsibilities
- Serve as a clinical resource to Philips HPM customers.
- Work with field service, sales, and project management teams throughout multiphase implementations and go-live processes.
- Establish and maintain strong working relationships with internal partners and customers to support successful implementation teams.
- Understand customer goals and develop plans to support clinical solutions implementation and use.
- Deliver consultative, advanced clinical services focused on workflows and optimization.
- Manage clinical implementation activities, including workflow assessment, education-needs evaluation, education planning, custom configuration requirements, and equipment and application education.
- Support customers’ first use of the products, encourage ongoing adoption of change, and optimize use of complex monitoring solutions.
- Apply product and clinical knowledge to troubleshoot and solve problems, including issues involving technical implementations, networks, and clinical informatics systems.
- Travel approximately 90% across the Central district and provide further support across the zone; occasional national travel may be required.
- Work flexible hours based on business needs and wear required personal protective equipment.
Benefits
- Company fleet/car
- Training and advancement opportunities
- Annual incentive plan, sales commission, or long-term incentives may be offered
- Generous paid time off
- 401(k) with up to 7% company match
- Health savings account with company contribution
- Stock purchase plan
- Education reimbursement
- Comprehensive Philips Total Rewards benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
