Crisis Worker - Crisis Services

Canadian Mental Health Association- Peel Branch•Brampton, ON

2d•Hybrid

About The Position

As a Crisis Worker on our integrated health team, you’ll be empowered to make a bigger impact than you ever imagined. From triaging calls over the crisis line to being mobile out in the community, you’ll perform a variety of important tasks that make each day new and exciting. This position is full-time permanent, with 12-hour shifts on a rotational schedule including days, overnights, weekends, and public holidays. The role is based out of our office at 60 West Drive, Brampton, and is on-site and community-based.

Requirements

University Degree in Social Work, BSc. Nursing, Occupational Therapy, or Master's degree in Counselling
Must be a Regulated Health Professional (Registered Nurse, Registered Psychotherapist or Registered Occupational Therapist) or Registered Social Worker and adhere to standards of practice as per designated college OR eligible and willing to become regulated health professional or RSW within first 6 months of employment
Minimum 3 years of experience working in acute mental health sector, preferably in the community
Experience with crisis intervention techniques and theory-based practice in working with the seriously mentally ill, including a good understanding of the Mental Health Act and DSM V as it relates to crisis
Knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention
Comfortable working on the phone and in person in potentially high risk and stressful situations
Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
Ability to work 12-hour shifts on a rotational schedule: days, overnights, weekends, and public holidays
Valid Canadian driver’s license and access to an insured automobile in good repair
Satisfactory Vulnerable Sector Screening (Police Check) report and provide fingerprints to Peel Regional Police

Nice To Haves

Fluency in a second language, including ASL (American Sign Language) is considered an asset

Responsibilities

Provide immediate crisis line response, initial triage, crisis stabilization and development of intervention plans
Provide needed assistance and follow-up post crisis with telephone check-ins, mobile crisis response or by connecting clients to appropriate follow-up agencies/networks
Conduct risk and safety assessments, mental status examinations, promote healthy coping strategies, and assist in developing follow-up and safety plans for clients in the community
Work side by side in ‘ride alongs’ with police officers and other crisis support workers in completing mobile crisis intervention assessments
Form collaborative relationships with CMHA colleagues and strong partnerships with hospitals, law enforcement agencies, and mental health and social service agencies to build an effective delivery of crisis service in the community
Assist in identifying and developing goals towards understanding prevention, treatment, and rehabilitation of individuals with mental illness and addiction concerns
Participate in agency and community meetings, committees and workgroups as requested by manager