Crisis Triage Worker - Deflection Metrosafe Grant

Seven Counties Services•Louisville, KY

8d•Onsite

About The Position

Receives and triages calls sent to Behavioral Health Hub from MetroSafe call takers. Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs using provided database, connects caller with mobile crisis response when appropriate, and monitors status of callers' situations through case follow-up. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Assesses the situation, engages and develops rapport, and de-escalates. De-escalates person in crisis and determines how to help them. Develops a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis. Facilitates follow-up interventions with the individual. Determines appropriate level of care during the crisis and arranges referrals. Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. Communicates pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible. Performs other duties as assigned, including responding to emergency coverage needs. Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation. Attends and participates in staff and team meetings. Utilizes person-centered and trauma-informed approach to each interaction.

Requirements

Associates degree required
Minimum of six months’ experience in social services.
COMPANY OR PERSONAL VEHICLE USAGE : No

Nice To Haves

Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)

Responsibilities

Receives and triages calls sent to Behavioral Health Hub from MetroSafe call takers.
Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis assistance.
Identifies and suggests appropriate organizations and service providers to meet callers' needs using provided database.
Connects caller with mobile crisis response when appropriate.
Monitors status of callers' situations through case follow-up.
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Assesses the situation, engages and develops rapport, and de-escalates.
De-escalates person in crisis and determines how to help them.
Develops a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis.
Facilitates follow-up interventions with the individual.
Determines appropriate level of care during the crisis and arranges referrals.
Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
Communicates pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible.
Performs other duties as assigned, including responding to emergency coverage needs.
Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation.
Attends and participates in staff and team meetings.
Utilizes person-centered and trauma-informed approach to each interaction.